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ReadyNAS Pro 6 Business Edition RNDP6000 Booy Issue.
Apologies as I know this unit is not supported at all these days but has served me well so wanted to try and get this working again. OS 6 6.10.9 was installed (my initial OS 6 upgrade with the h...
Your symptom sounds like you are trying to boot an OS6 recovery USB. For legacy units updated to OS6, you have to use an OS4.2.x style USB recovery key but re-name the OS6 image file as if it's an OS4.2.x one.
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 134 134 054 Pre-fail Offline - 105
3 Spin_Up_Time 0x0007 153 153 024 Pre-fail Always - 418 (Average 441)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 662
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 128 128 020 Pre-fail Offline - 18
9 Power_On_Hours 0x0012 091 091 000 Old_age Always - 63895
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 256
22 Helium_Level 0x0023 100 100 025 Pre-fail Always - 100
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 3122
193 Load_Cycle_Count 0x0012 098 098 000 Old_age Always - 3122
194 Temperature_Celsius 0x0002 157 157 000 Old_age Always - 38 (Min/Max 18/55)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
root@readynas:/# smartctl -A /dev/sdb
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.68.x86_64.1] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 133 133 054 Pre-fail Offline - 108
3 Spin_Up_Time 0x0007 152 152 024 Pre-fail Always - 425 (Average 440)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 720
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 128 128 020 Pre-fail Offline - 18
9 Power_On_Hours 0x0012 091 091 000 Old_age Always - 63876
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 257
22 Helium_Level 0x0023 100 100 025 Pre-fail Always - 100
192 Power-Off_Retract_Count 0x0032 096 096 000 Old_age Always - 5011
193 Load_Cycle_Count 0x0012 096 096 000 Old_age Always - 5011
194 Temperature_Celsius 0x0002 150 150 000 Old_age Always - 40 (Min/Max 18/58)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
root@readynas:/# smartctl -A /dev/sdc
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.68.x86_64.1] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 134 134 054 Pre-fail Offline - 103
3 Spin_Up_Time 0x0007 155 155 024 Pre-fail Always - 413 (Average 435)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 732
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 128 128 020 Pre-fail Offline - 18
9 Power_On_Hours 0x0012 091 091 000 Old_age Always - 63895
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 257
22 Helium_Level 0x0023 100 100 025 Pre-fail Always - 100
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 3149
193 Load_Cycle_Count 0x0012 098 098 000 Old_age Always - 3149
194 Temperature_Celsius 0x0002 153 153 000 Old_age Always - 39 (Min/Max 18/56)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
root@readynas:/# smartctl -A /dev/sdd
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.68.x86_64.1] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 132 132 054 Pre-fail Offline - 112
3 Spin_Up_Time 0x0007 151 151 024 Pre-fail Always - 442 (Average 428)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 754
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 128 128 020 Pre-fail Offline - 18
9 Power_On_Hours 0x0012 091 091 000 Old_age Always - 63896
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 255
22 Helium_Level 0x0023 100 100 025 Pre-fail Always - 100
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 3160
193 Load_Cycle_Count 0x0012 098 098 000 Old_age Always - 3160
194 Temperature_Celsius 0x0002 162 162 000 Old_age Always - 37 (Min/Max 18/55)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
root@readynas:/# smartctl -A /dev/sde
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.68.x86_64.1] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 133 133 054 Pre-fail Offline - 108
3 Spin_Up_Time 0x0007 154 154 024 Pre-fail Always - 419 (Average 437)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 751
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 128 128 020 Pre-fail Offline - 18
9 Power_On_Hours 0x0012 091 091 000 Old_age Always - 63895
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 258
22 Helium_Level 0x0023 100 100 025 Pre-fail Always - 100
192 Power-Off_Retract_Count 0x0032 097 097 000 Old_age Always - 3926
193 Load_Cycle_Count 0x0012 097 097 000 Old_age Always - 3926
194 Temperature_Celsius 0x0002 153 153 000 Old_age Always - 39 (Min/Max 18/56)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
root@readynas:/# smartctl -A /dev/sdf
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.68.x86_64.1] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 134 134 054 Pre-fail Offline - 104
3 Spin_Up_Time 0x0007 157 157 024 Pre-fail Always - 416 (Average 422)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 743
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 128 128 020 Pre-fail Offline - 18
9 Power_On_Hours 0x0012 091 091 000 Old_age Always - 63895
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 255
22 Helium_Level 0x0023 100 100 025 Pre-fail Always - 100
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 3161
193 Load_Cycle_Count 0x0012 098 098 000 Old_age Always - 3161
194 Temperature_Celsius 0x0002 157 157 000 Old_age Always - 38 (Min/Max 19/54)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
Sorry about the lag - I've been pretty busy.
The disks look ok. But possibly the file system is damaged.
You could check for that with tech support mode, but it does require running several linux commands.
Do you have a backup? If you do, another path is to do a factory reset and restore the data. Time consuming, but ensures you have a completely clean file system.
Hi Stephen,
Sorry, I've only just seen your reply too. I'm happy to run any list of commands you suggest as it be good to see if we can fix this.
I had some backups from a few months ago and personal stuff is all backed up and ok and up-to-date. But have been working on some old synth libraries recently which were not backed up so, will be handy to have those back.
In the meantime, I thought I would look up how to connect external USB storage, mount and use that to transfer files over. That went ok-ish but large files were not copied due to me using fat32 (for compatibility).
So, I decided to try using a network backup alternative with NFS using rsync to my Synology. I have setup the Synology now with a "recovery" shared drive and finally managed to mount that successfully via ReadyNAS shell. I have an initial file copy running over the network ok and nothing has crashed so far touch wood!
If that finishes ok, I've got the rest of the commands ready to run from SecureCRT to copy the rest of the directories.
If it completes ok, I'll run the commands you suggest to see if that fixes things - as would be good to know. If it does and all is stable again, will try firmware upgrade to OS 6 6.10.10 with the 4.2 recovery usb built after Sandshark mentioned I was using the incorrect version if needs be.
Thanks again to you (and Sandshark) for your time and advice.
If it completes ok, I'll run the commands you suggest to see if that fixes things - as would be good to know.
Ok. Let me know when you're ready to proceed. This is a bit different from the usual cases, as you do have access to the data volume. So it possible that your issue is actually with the OS. When you get to it, check to see if the OS partition is full.
Hi Stephen,
I did actually mount the data manually just to see if I access the filesystem to ultimately copy it somewhere, so this is probably why it's a bit different.
I've managed to copy all the files from /data (/dev/md127) to the Synology via rsync, so looked up some commands to run to check fs for errors and after dismounting '/dev/md127' ran a "btrfs check /dev/md127" and it returned with some errors:
Checking filesystem on /dev/md127
UUID: a0c72746-2733-4711-ba85-fe1e67644f7a
checking extents
corrupt extent record: key [11417097863168,169,32768]
tree backref 11417097863168 parent 11417180897280
root 11417180897280 not found in extent tree
tree backref 11417097863168 parent 11417232900096
root 11417232900096 not found in extent tree
backref 11417097863168 parent 1867776 not referenced back 0x3304d630
tree backref 11417097863168 parent 11417180405760 root 11417180405760 not found in extent tree
incorrect global backref count on 11417097863168 found 6 wanted 5
backpointer mismatch on [11417097863168 32768]
ERROR: errors found in extent allocation tree or chunk allocation
The whole issue started when I tried to revert to a previous snapshot on one of the shares and the unit crashed thereafter.
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