ReadyNas Pro 6 not found on new computer

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CustomVideoLLC wrote:

 

Please let me know the next steps....

 

 

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First check to see that your shares are all shown on the shares page in Frontview.

Next I suggest trying again to access the shares from file explorer or the windows command line.

If your admin password is NOT the default netgear1 then these commands should mount the entire data volume to drive letter Z

net use * /d /y
net use z: \\192.168.168.168\C /u:admin NAS-ADMIN-PASSWORD

substituting the real admin password for the NAS-ADMIN-PASSWORD placeholder.

If everything looks ok, then we can move on to the DHCP issue.

CustomVideoLLC great, don't forget to take away the SMB 1.0/CIFS Automatic Removal to avoid the unexpected.

Ok. I don't think this NAS ever had any shares. It was setup as the G-Drive on my old system. (Someone other than me obviously set it up!) When I moved locations about 6 years ago, the NAS was still working when directly plugged into the old system via ethernet port 1. I accessed it as I would any other connected external drive. 

Here is the setting for ethernet 1...

and the setting for ethernet 2...

This is what I got when I accessed the NAS via file browser...

As far as I know the "admin and netgear1" are the only user password combo.

So the commands did nothing in the command prompt window.

Thanks

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CustomVideoLLC wrote:

Ok. I don't think this NAS ever had any shares.

If you could access it over ethernet, then it had shares.  These are either public or private home shares.

You need to find your files...

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CustomVideoLLC wrote:

 

This is what I got when I accessed the NAS via file browser...

 

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You accessed it the wrong way then (using your browser and NOT file explorer).

Try again with file explorer.  Enter \\192.168.168.168 and see if you can get a list of shared folders (e.g. shares!) to access.  The \\ is important.  If you use // by mistake you'll end up with your third screen shot.

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CustomVideoLLC wrote:

 

As far as I know the "admin and netgear1" are the only user password combo.

 

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You could try changing the admin password via frontview to something else, and then try the two commands I posted above.

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CustomVideoLLC wrote:

 

Here is the setting for ethernet 1...

 

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This is a static address that you must have set up yourself. 

Do you recall doing it?

Do you know what IP address range your current router is using?

The IPv4 address is 192.168.1.40. 

I did NOT set this up the first time. We had a tech who did it for us back in the day.

When I open with file explorer OR double click the icon below...

I get this screen with these shared folders...

Backup and media have NOTHING in them. C and Home need a user/password. Trying admin/netgear1 does not work. Tells me "access is denied". Trying my user/password for this computer tells me...

Again, on my old system, this NAS and my old computer were originally setup in a WORKGROUP, but as I said, once I moved locations, the NAS was working just by hooking it up to the computer via a yellow ethernet cable.

Also, this is the first time I am EVER seeing these "shared" folders. Like I said before, this NAS was setup as the "G" drive on the old system. I just double clicked on it and it opened to a window with regular file folders, nothing like these shared folders. 

Thanks!

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CustomVideoLLC wrote:

 

Also, this is the first time I am EVER seeing these "shared" folders. Like I said before, this NAS was setup as the "G" drive on the old system. I just double clicked on it and it opened to a window with regular file folders, nothing like these shared folders. 

 

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The tech you used the first time must have mapped one of the shares to a drive letter.  Not sure which one, so you need to figure out where the data is.  I am thinking he might have used one of the "private" shares in Home.  But that is just a hunch at this point.

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CustomVideoLLC wrote:

 

I get this screen with these shared folders...

Backup and media have NOTHING in them. C and Home need a user/password. Trying admin/netgear1 does not work. Tells me "access is denied". Trying my user/password for this computer tells me...

 

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Do you know the user/password for your old computer? Or was it set to automatically log you in?  Let us know the user name.

BTW, netgear1 is the default admin password.  It can't be used to access C or Home, which is why I suggesting changing the admin password to something else in Frontview. 

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CustomVideoLLC wrote:

The IPv4 address is 192.168.1.40. 

I did NOT set this up the first time. We had a tech who did it for us back in the day.

 

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Not sure which IP address you mean.  Are you talking about the computer's address?

The tech likely set up the static 10.x.x.x. address on the NAS, and set up a compatible 10.x.x.x IP address on the ethernet port you were using on the old workstation. 

Whatever was mapped to your old computer as a G drive letter - it certainly was a shared folder on your NAS. This was and still is the key for any NAS, Windows or Apple OS file shares as it's part of the design.

StephenB doesn't ol'ReadyNAS OS already had the ability to restrict the access to shared folders to a specific client LAN IP address, a LAN IP address range, or a subnet?

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schumaku wrote:

 

StephenB doesn't ol'ReadyNAS OS already had the ability to restrict the access to shared folders to a specific client LAN IP address, a LAN IP address range, or a subnet?

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I'd have to check in the manual to get the exact permissions/ACL.

But I am thinking the place to look first is the private home share.

CustomVideoLLC - there is an accounts page in Frontview.  It'd be useful to go there, and see what user accounts were set up on your NAS.  Expand the security section in the right pane of Frontview, and then select the user & accounts option.

Worth to configure an address in the 10.1.10.x/24 subnet and connect the other LAN interface, where you should be able to reach 10.1.10.21 (permitting I remember the IP addresses from the screenshots provided earlier).so for the PC different from .21, e.g. use .20.

From the GUI, see if there is another user ID.  If there is, that's likely the one that was used to map the drives.  If it's the same user name as you used to log into your old PC, then the password likely is too.  But if it's not, then the tech probably used the "map using other credentials" capability of Windows.  If you don't know the password for that user, you can always change it as admin via the GUI.

Another thing that appears to be getting in your way is that Windows only allows you to use one set of credentials with one network resource.  So if you log in as admin via Windows (doing so via HTTPS and the GUI doesn't matter), then you're not going to be able to separately log in as the other user.  That's what the bottom half of the "Access Denied" dialog is telling you.

And when it comes to logging in via Windows, Windows doesn't always play nice with Linux.  From what i can tell, as soon as you try to log in, Windows sends your Windows user name and password with that request.  If that's not a valid NAS user/password combination, Windows should ask for new ones.  But it often does not and you instead get an "Access Denied" dialog.  NET USE with the appropriate NAS user name via the CLI is the only way I know around that.

And as StephenB has been telling you, your admin privileges are somewhat restricted because you are using the default admin password.    I've always assumed that's a (not especially effective) security feature.

Good Morning! Sorry for the delay in responding... had some Father's Day Activities yesterday.

There is NOTHING listed under Users...

I changed the password for admin and now when I double click on the NAS-0E-D3-CF icon in the Network window I get this message...

Doesn't even show me the share folders anymore!

FYI - This is listed under the "Security Mode" tab in frontview...

Here's what's listed under "Share Listing"... 

What to do next...

Thanks!

Also, while I was clicking around, I noticed this screen...

Ethernet 2, where the cable is attached, says to use values from a DHCP server. Should I change this to "use value below" and type in the numbers from below, which you told me to use for the ethernet connection on the computer?

IPv4

IP Address 192.168.168.100

Subnet mask 255.255.255.0

Gateway 192.168.168.168

Preferred DNS 8.8.8.8

Thanks!

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CustomVideoLLC wrote:

Should I change this to "use value below" and type in the numbers from below, which you told me to use for the ethernet connection on the computer?

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No.  Just leave it as it is.

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CustomVideoLLC wrote:

What to do next...

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The fact that there are no user accounts on the NAS means that the files are not in a private home folder.  So appears to be ruled out.

There are two approaches for the next step.  The first is to run CMD (just enter it in the windows search bar) and enter the two commands I gave you before.

net use * /d /y
net use z: \\192.168.168.168\c /u:admin NAS-ADMIN-PASSWORD

substituting the new NAS admin password for the NAS-ADMIN-PASSWORD placeholder.

If that works, it will mount the NAS data volume to drive letter C.

Another approach is to run the Windows Credentials Manager.  Type "Credential Manager" in the windows search to find it.  Then select "Windows Credentials", and select "Add a Windows Credential".  This is in blue text in small print.

If there is a credential for  \NAS-0E-D3-CF listed there, then delete it. 

After checking for that, create a new credential for \\NAS-0E-D3-CF, entering "admin" for user name, and your new admin password for the password.  Be careful on the typing, particularly the \\.

Then try clicking on that icon again in file explorer.

Here's the results of the cmd window. What was supposed to happen?

In the Windows Credentials, there was a listing for "NAS-0E-D3-CF", as well as one for "192.168.168.168". I removed them both. Typed in the new ones as you said, and double clicked on the icon and got this again...

Thanks!

Ok. So, I logged out and logged back in. Now when I double clicked the icon I got this folder and I am able to look in ALL the folders now. However, there is nothing in any of them. Just some other empty folders or a README.txt message.

I've since moved this message to another computer. As I was typing this message, my workstation computer crashed. It went to a reboot mode, came up with a black screen that said "Start PXE over IPv4", then changed to "Start PXE over IPv6" then went into a boot screen that said "HTTP(s) Boot". Then went to Dell Support Assist where it is now scanning the system. What happened?

It had to Download SupportAssist OS Recovery.

Hope this isn't because of anything we did?

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CustomVideoLLC wrote:

Here's the results of the cmd window. What was supposed to happen?

 

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The data volume should now show up in file explorer as the "Z" drive.  So look on Z for your files.

There was no Z drive before the crash.

Since it's crashed, I've disconnected the NAS. My workstation is now constantly trying to reboot. It has gone through those same screens a few times. Now it keeps saying "No bootable devices found."

Gotta contact Dell.

Got the computer back up and running. There is NO "Z" drive listed.

Can still see the "NAS-0E-D3-CF" icon in Network window. 

Can still see the (now 5) shared folders. Nothing in any of them except other empty folders. The admin folder has a README.txt file in it that says...

"Only the admin user can access the home share (and home-snap if snapshot is active) containing all the private user shares. This allows the admin user the ability to easily backup user shares."

What to do next?

Thanks!

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CustomVideoLLC wrote:

 

What to do next?

 

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The Z drive mounting wasn't persistant, so the two "net use" commands above would need to be re-entered in order to see that again.  BUT, the credential manager did work, as you are now able to browse all the folders.

Unfortunately there appears to be no data on the NAS. 

Can you double check the "C" folder in particular, making sure all the folders are empty (other than the the text file in the admin folder)?  The "C" folder is the entire data volume.

Also, since you still have the old workstation, I suggest connecting ethernet from LAN port 1 of the NAS to that workstation, and take another look at the G drive.

Stephen wrote:

The Z drive mounting wasn't persistant, so the two "net use" commands above would need to be re-entered in order to see that again.  BUT, the credential manager did work, as you are now able to browse all the folders.

I reentered the commands... still no Z drive.

Stephen wrote:

Unfortunately there appears to be no data on the NAS. 

These are screenshots from the G Drive listed on the old workstation...

As you can see... there is LOTS of data on the NAS.

Stephen wrote:

Can you double check the "C" folder in particular, making sure all the folders are empty (other than the the text file in the admin folder)?  The "C" folder is the entire data volume.

There is NOTHING in the "C" folder except other empty folders

Stephen wrote:

Also, since you still have the old workstation, I suggest connecting ethernet from LAN port 1 of the NAS to that workstation, and take another look at the G drive.

Here are some other sharing properties for the NAS2 (G:) on the old system...

And here is how it is connected...

I now have the NAS hooked up to both machines via ethernet cables. Let me know if you need to look at something else on the old machine.

Thanks!

Run cmd on the old workstation and then enter net use

Then post the output in a reply.  That should show the network path that was used to mount it.  Which is where your data is.

Hey Stephen,

No dice there...

Doesn't the fact that it is listed under "Devices and drives" and not " Network locations" mean anything? It says it is a Local Disk. And the connection is named iSCSI?

Thanks!

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CustomVideoLLC wrote:

And the connection is named iSCSI?

 

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The iSCSI bit matters for sure.  Honestly I haven't done much with iSCSI, and I don't have any systems running 4.2.x firmware.

It is a bit odd that the network path starts with \\Up-premiere, since that is not the name of the NAS.  It could be a manually entered hostname.  I am guessing that the iscsi target is g based on the Window property screen, but I am not 100% sure.

Not sure if this will show you anything, but are you seeing any iSCSI targets when you go to Volumes->Volume Settings and then select the iSCSI tab?

Hi Stephen,

Here is the Disk Management screen from the old workstation...

I couldn't find "Volume Settings", but I did find the iSCSI Initiator Properties. These are the windows....

Does any of this help?

As far as the \\UpPremiere, when this was all first put together, we had a server and a few workstations, plus two NAS boxes at the time. One was attached to each workstation though, same as now, with a yellow ethernet cable. I don't have the server anymore, not for more than six years. Like I said, the NAS just kept on working as an external drive, so I just kept using it that way. 

Thanks!