Forum Discussion

Aspirant

Dec 03, 2015

readynas remote legacy users affected by cloud outage?

I am still unable to connect to my readynas nv+ using readynas remote since the cloud outage. I notice there was a firmware update for readycloud users. is there going to be something equivalent for...

NETGEAR Employee Retired

Dec 04, 2015

Hello unita,

I checked your profile and found that you are using the Sparc based ReadyNAS OS4.

Have you checked if ReadyNAS Remote is still enabled in your ReadyNAS FrontView? I suggest you try turning off the ReadyNAS Remote and turning it back on re-registering your ReadyNAS Remote account to it.

The ReadyCloud server is different from ReadyNAS Remote's. May I also ask for the ReadyNAS Remote add-on version you have on the NAS and the ReadyNAS Remote app version you are using?

Regards,

unita
Aspirant
Dec 08, 2015
hi JennC,
I took your advice and removed readynas remote as an addon - but I can't find the download page on the netgear website to re-install it?

would you, or someone here, be able to point me to the page to download this addon?

thank you for any assistance!
Stephen
- BrianL2
  NETGEAR Employee Retired
  Dec 08, 2015
  Hi unita,
  
  You can get the ReadyNAS remote add-on here. Let us know if reinstalling the said add-on fixes your issue.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - unita
    Aspirant
    Dec 09, 2015
    hi Brian,
    I successfully re-installed the add-on, rebooted the readynas, but still won't connect.
    
    I can log on successfully but it won't connect to the device and show the shares.
    
    I installed the iphone app onto my iphone but it won't connect either - same thing: it logs on but won't actually connect to the device.
    
    the faq's of the iphone app mention something about ftp settings - could this be an issue? is there a help doc that shows me how to configure the ftp settings? should this even be enabled for readynas remote to work? I didn't touch them when I first installed the remote add-on and it worked fine for a couple of months.
    
    any further assistance would be most appreciated. this is a critical issue for us now.