Forum Discussion

Aspirant

Dec 03, 2015

readynas remote legacy users affected by cloud outage?

I am still unable to connect to my readynas nv+ using readynas remote since the cloud outage. I notice there was a firmware update for readycloud users. is there going to be something equivalent for...

NETGEAR Employee Retired

Dec 04, 2015

Hello unita,

I checked your profile and found that you are using the Sparc based ReadyNAS OS4.

Have you checked if ReadyNAS Remote is still enabled in your ReadyNAS FrontView? I suggest you try turning off the ReadyNAS Remote and turning it back on re-registering your ReadyNAS Remote account to it.

The ReadyCloud server is different from ReadyNAS Remote's. May I also ask for the ReadyNAS Remote add-on version you have on the NAS and the ReadyNAS Remote app version you are using?

Regards,

unita

Aspirant

Dec 08, 2015

hi JennC,

I took your advice and removed readynas remote as an addon - but I can't find the download page on the netgear website to re-install it?

would you, or someone here, be able to point me to the page to download this addon?

thank you for any assistance!

Stephen

BrianL2
NETGEAR Employee Retired
Dec 08, 2015
Hi unita,

You can get the ReadyNAS remote add-on here. Let us know if reinstalling the said add-on fixes your issue.

Kind regards,

BrianL
NETGEAR Community Team
- unita
  Aspirant
  Dec 09, 2015
  hi Brian,
  I successfully re-installed the add-on, rebooted the readynas, but still won't connect.
  
  I can log on successfully but it won't connect to the device and show the shares.
  
  I installed the iphone app onto my iphone but it won't connect either - same thing: it logs on but won't actually connect to the device.
  
  the faq's of the iphone app mention something about ftp settings - could this be an issue? is there a help doc that shows me how to configure the ftp settings? should this even be enabled for readynas remote to work? I didn't touch them when I first installed the remote add-on and it worked fine for a couple of months.
  
  any further assistance would be most appreciated. this is a critical issue for us now.
  - BrianL2
    NETGEAR Employee Retired
    Dec 09, 2015
    Hi unita,
    
    ReadyCLOUD server should be up by now. Try it again and if it still doesn't work let me know.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team