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Forum Discussion

unita's avatar
unita
Aspirant
Dec 03, 2015

readynas remote legacy users affected by cloud outage?

I am still unable to connect to my readynas nv+  using readynas remote since the cloud outage. I notice there was a firmware update for readycloud users. is there going to be something equivalent for...
ReadyCLOUD
ReadyCLOUD Portal
readynas remote
unita's avatar
unita
Aspirant
Dec 08, 2015

hi JennC,

I took your advice and removed readynas remote as an addon - but I can't find the download page on the netgear website to re-install it?

 

would you, or someone here, be able to point me to the page to download this addon?

 

thank you for any assistance!

Stephen

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Dec 08, 2015

Hi unita,

 

You can get the ReadyNAS remote add-on here. Let us know if reinstalling the said add-on fixes your issue.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

  • unita's avatar
    unita
    Aspirant
    Dec 09, 2015

    hi Brian,

    I successfully re-installed the add-on, rebooted the readynas, but still won't connect.

     

    I can log on successfully but it won't connect to the device and show the shares.

     

    I installed the iphone app onto my iphone  but it won't connect either - same thing: it logs on but won't actually connect to the device.

     

    the faq's of the iphone app mention something about ftp settings - could this be an issue? is there a help doc that shows me how to configure the ftp settings? should this even be enabled for readynas remote to work?  I didn't touch them when I first installed the remote add-on and it worked fine for a couple of months.

     

    any further assistance would be most appreciated. this is a critical issue for us now.

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Dec 09, 2015

      Hi unita,

       

      ReadyCLOUD server should be up by now. Try it again and if it still doesn't work let me know.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • unita's avatar
        unita
        Aspirant
        Dec 09, 2015

        hi Brian, and Jenn,

         

        I'm back up!!

        I honestly can't say which activity it was did the trick - the last action I performed before successfully reconnecting was to 'restart p2p' in the advanced settings tab of the 'manage readynas remote' page - I hadn't noticed that button before.

         

        I don't know why I would need to reboot p2p since I had completely removed and re-added the readynas remote add-on - but there you go.

         

        stephen

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