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Forum Discussion
ReadyNAS RN104 frozen during disk balance
Hi All, Having significant issues with my ReadyNAS RN104 after manually running a disk balance. ReadyNAS RN104 Firmware 6.10.4 (had only just updated to this version) 3x 3TB WD Red hard drives...
The plot thickens.
The power button did not provide a way to shut down. So I had to pull the cable. I reconnected the cable and prepared for the paperclip/powerbutton routine in the manual. The unit just powered up on its own instead. It did not wait for me to press the power button.
So now its performing a regular boot, but its taking its time from 39% onwards. It stayed on 39% for around 5 minutes and has progressed to 41%. When I single press the power button, the display changes from showing "booting" to "systemd-journald" its been like this for a further few minutes. Now when I press the button again it does not change back to "booting". The disk activity light is solid again. I do not hear any disk activitiy like I was when it was on 39%. Perhaps its frozen all over again? Will leave as is for a while and monitor.
Please chime in if you have other advice.
Ok good news this time.
Via a regular boot which I accidentally performed, it was stuck on 41% boot and became unresponsive again. Begrudgingly I pulled the plug a second time and started in read only mode.
SUCCESS! The NAS booted. I can reach the interface and also browse the data from my Windows computer.
Time to back up! I'll back up to a NAS connected USB device in the first instance, then to cloud for important stuff.
Whats the advice for where I go from there? How do I get a regular boot up to occur when I'm ready to try that?
Sheen wrote:
Time to back up! I'll back up to a NAS connected USB device in the first instance, then to cloud for important stuff.Use NTFS formatting for the USB drive, so you can access it from the PC. Note that if you are using drag and drop, it will be faster to connect the USB drive to the PC. Ideally you'd use ethernet. If you are using a NAS backup job, then connecting the drive to the NAS makes sense.
Sheen wrote:
Whats the advice for where I go from there? How do I get a regular boot up to occur when I'm ready to try that?
I'd start by downloading the log zip file, and look for disk-related errors. You can ask the mods ( JohnCM_S and Marc_V ) to analyze the log zip. You'd
- put the log zip into cloud storage (onedrive, google drive, etc).
- send them a private message (PM) using the envelope icon in the upper right of the forum page.
- include a download link to the log zip, and an link to this thread.
Don't post the log zip publicly.
If the disks are healthy, the likely next step would be to do a factory reset. You'd want to back up everything to local storage if you can (as cloud backup/restore is usually quite a bit slower than local storage).
StephenB wrote:Use NTFS formatting for the USB drive, so you can access it from the PC. Note that if you are using drag and drop, it will be faster to connect the USB drive to the PC. Ideally you'd use ethernet. If you are using a NAS backup job, then connecting the drive to the NAS makes sense.
I had intended to connect the USB drive directly to the NAS and then use the 'browse' function within the web interface to copy folders from the local volume to the USB3 drive connected to the USB3 port. I thought this would be the fastest way seeing as my windows computer (laptop) accesses the NAS via WiFi only. Please advise if I am incorrect with this logic.
I'd start by downloading the log zip file, and look for disk-related errors. You can ask the mods ( JohnCM_S and Marc_V ) to analyze the log zip. You'd
- put the log zip into cloud storage (onedrive, google drive, etc).
- send them a private message (PM) using the envelope icon in the upper right of the forum page.
- include a download link to the log zip, and an link to this thread.
Don't post the log zip publicly.
If the disks are healthy, the likely next step would be to do a factory reset. You'd want to back up everything to local storage if you can (as cloud backup/restore is usually quite a bit slower than local storage).
Ok great. Will do a backup first and then follow this advice.
Thank you very much StephenB
Sheen wrote:
I had intended to connect the USB drive directly to the NAS and then use the 'browse' function within the web interface to copy folders from the local volume to the USB3 drive connected to the USB3 port. I thought this would be the fastest way seeing as my windows computer (laptop) accesses the NAS via WiFi only. Please advise if I am incorrect with this logic.I don't use the web interface that way very often, but I believe that will avoid copying over the network.
Setting up a backup job would also do that, and that would let you disconnect the PC while the copying is going on.
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