NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS RN104 frozen during disk balance
Hi All, Having significant issues with my ReadyNAS RN104 after manually running a disk balance. ReadyNAS RN104 Firmware 6.10.4 (had only just updated to this version) 3x 3TB WD Red hard drives...
Ok good news this time.
Via a regular boot which I accidentally performed, it was stuck on 41% boot and became unresponsive again. Begrudgingly I pulled the plug a second time and started in read only mode.
SUCCESS! The NAS booted. I can reach the interface and also browse the data from my Windows computer.
Time to back up! I'll back up to a NAS connected USB device in the first instance, then to cloud for important stuff.
Whats the advice for where I go from there? How do I get a regular boot up to occur when I'm ready to try that?
Sheen wrote:
Time to back up! I'll back up to a NAS connected USB device in the first instance, then to cloud for important stuff.
Use NTFS formatting for the USB drive, so you can access it from the PC. Note that if you are using drag and drop, it will be faster to connect the USB drive to the PC. Ideally you'd use ethernet. If you are using a NAS backup job, then connecting the drive to the NAS makes sense.
Sheen wrote:
Whats the advice for where I go from there? How do I get a regular boot up to occur when I'm ready to try that?
I'd start by downloading the log zip file, and look for disk-related errors. You can ask the mods ( JohnCM_S and Marc_V ) to analyze the log zip. You'd
- put the log zip into cloud storage (onedrive, google drive, etc).
- send them a private message (PM) using the envelope icon in the upper right of the forum page.
- include a download link to the log zip, and an link to this thread.
Don't post the log zip publicly.
If the disks are healthy, the likely next step would be to do a factory reset. You'd want to back up everything to local storage if you can (as cloud backup/restore is usually quite a bit slower than local storage).
StephenB wrote:Use NTFS formatting for the USB drive, so you can access it from the PC. Note that if you are using drag and drop, it will be faster to connect the USB drive to the PC. Ideally you'd use ethernet. If you are using a NAS backup job, then connecting the drive to the NAS makes sense.
I had intended to connect the USB drive directly to the NAS and then use the 'browse' function within the web interface to copy folders from the local volume to the USB3 drive connected to the USB3 port. I thought this would be the fastest way seeing as my windows computer (laptop) accesses the NAS via WiFi only. Please advise if I am incorrect with this logic.
I'd start by downloading the log zip file, and look for disk-related errors. You can ask the mods ( JohnCM_S and Marc_V ) to analyze the log zip. You'd
- put the log zip into cloud storage (onedrive, google drive, etc).
- send them a private message (PM) using the envelope icon in the upper right of the forum page.
- include a download link to the log zip, and an link to this thread.
Don't post the log zip publicly.
If the disks are healthy, the likely next step would be to do a factory reset. You'd want to back up everything to local storage if you can (as cloud backup/restore is usually quite a bit slower than local storage).
Ok great. Will do a backup first and then follow this advice.
Thank you very much StephenB
Sheen wrote:
I had intended to connect the USB drive directly to the NAS and then use the 'browse' function within the web interface to copy folders from the local volume to the USB3 drive connected to the USB3 port. I thought this would be the fastest way seeing as my windows computer (laptop) accesses the NAS via WiFi only. Please advise if I am incorrect with this logic.I don't use the web interface that way very often, but I believe that will avoid copying over the network.
Setting up a backup job would also do that, and that would let you disconnect the PC while the copying is going on.
StephenB wrote:
I don't use the web interface that way very often, but I believe that will avoid copying over the network.Setting up a backup job would also do that, and that would let you disconnect the PC while the copying is going on.
I feel like a locally connected USB3 drive is the fastest (and possibly most reliable) way to transfer a large amount of data. Happy to be told otherwise.
I do have a question about using it using the built in 'backup' function;
Having never used it, does it backup in its own format or does it use a traditional format onto an NTFS formatted drive which can then be read natively by other devices? (My windows computer for example).
Also, does it recognise different physical portable drives? I'm imaginging i'll have two portable USB3 drives for different NAS folders. It would be great to simply connect one, push the backup button and have it recognise which physical drive it is and copy the folders specificed in the backup task I've created for it.
In any case, I have performed manual backups now and ready to start tinkering on fixing the initial issue (and resulting issue).
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
