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Forum Discussion
readynas rn314 - product registration gone AWOL
I cannot locate the registration of my RN314. Since the recent MyNETGEAR updates their have been issues with user account logons, (local v's Readycloud) and we are unable to ensure that this NAS is l...
Hi Glenno72,
Welcome to the community! :)
Just to verify, do you have several MyNETGEAR accounts using your other e-mail addresses? If yes, it might be that your RN314 is registered to your other MyNETGEAR account using your other e-mail address. Otherwise, kindly send me a picture of the serial number of your RN314 that is labelled on the device itself via private message and I'll inquire it.
Regards,
DaneA
NETGEAR Community Team
I just want to follow-up on this. We’d greatly appreciate your feedback.
Regards,
DaneA
NETGEAR Community Team
Hello Dane A,
Sorry for the belated reply - I have been "incommunicato" for a few weeks.
I have checked the "Mynetgear" portal for the serial number belonging to my RN314 in two (2) different mynetgear portals... in both times I was told that the device had already been registered to another logon.
I'd like to move the registration of ALL my Netgear devices to a single email address/logon - to assist with ongoing administration.
Could you please assist with this?
I got your private message and I have already forwarded a request to move your registered NETGEAR devices from your different MyNETGEAR accounts into one MyNETGEAR account that you prefer. I will post here as soon as I got a feedback.
Regards,
DaneA
NETGEAR Community Team
Just got a feedback about your concern. All of your NETGEAR devices are now moved to the MyNETGEAR account you prefer. Kindly check. :)
If ever you have no further inquiries and now that your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,
DaneA
NETGEAR Community Team
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