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ReadyNas Ultra 2 Bootmenu selection not working
Hello,
I was notified by my NAS (RNDU2220) that a new firmware is available which I tried to install via the WebGUI's "Remote Install" option. At first everything looked fine, Raidar said that an update is being performed. After the update the device won't boot anymore, when I press power only the blue Activity Led is Illuminated, no disk leds. I figured that someting went wrong and decided to perform the Reinstall OS operation. It is very crucial that I don't loose the data hence I didn't want to make a full factory reset, only reinstall the OS.
So far so bad... I followed the guide as described here: http://kb.netgear.com/app/answers/detail/a_id/21100
I managed to get the NAS to the state where all LEDS are lit and now I'm supposed to cycle through the boot menu options by pressing the backup button on the front. But when I press this button either nothing at all happens, meaning no change in LED pattern and all 4 LEDs remain lit no matter how many times I press the backup button or for how long I hold it, or all 4 LEDs are turned off after a single click on the backup button and only the blue Activity LED is lit with the FAN rotating at quite a high speed. Network is not enabled at this point so Raidar does not see my NAS either.
What am I doing wrong, how can I let the NAS reinstall the OS without a factory reset when bootoptions selection is not working? Is there a way to flash the OS via USB stick without the need of choosing a boot option and without loosing the data on the disks?
Any help is highly appreciated ;)
Thank you mdgm for your time and effort, unfortunately nothing worked and the story ended with me paying 60 bucks for a software to recover the data. Which worked fortunately ;)
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So you have crucial data and yet don't backup that data? No important data should be stored on just the one device. Furthermore in addition to regular backups it is advisable to update your backup before installing a firmware update. Most times things will go smoothly, but it's best to be prepared just in case you run into a rare problem.
If you power down and remove your disks (label order) can you then access the boot menu?USB Boot Recovery wipes the internal flash and puts a good copy of the OS on it. It does not touch the OS on the disks.
Were you experiencing any problems before the firmware update?The data are mostly all of our family pictures from the last four years, I thought them to be crucial enough to have them mirrored on two disks but not to buy another NAS for 500€ just to have a backup. I never experienced the loss of an applience yet, only of single disks, it was probably naive from me to think that only the disk can fail and the netgear NAS itself not. For decades practically all my network gear is from netgear (hence the name? :D) and neither my switches, APs nor this NAS box have let me down until now.
However, I had in fact problems before. I was on a weekend trip and when I returned home I couldn't access my files on the NAS. I rebooted it and the shares could be mounted again. I deleted 4-5 old files I didn't need and when I tried to delete another file the NAS network went offline. This was reproducable, after rebooting the NAS the shares became visible again, directory listing worked on the PC as well as on the media receiver I use to access it but when I tried to access some individual files the NAS would vanish from the network again, WebGUI under /admin couldn't be accessed either. Reboot, rinse & repeat. I could use the WebGUI as long as I didn't try to access the files on the shares, I checked all the log files and there was no error reported, everything was green.
Then I've got the Email that a new firmware is available and I figured that it might help, resulting in me registering on the forums and opening this thread...
According to the manual it does boot into the boot menu, all LED are lit, I just can't switch the mode. I tried as you suggested and removed both disk, now this happens:
- NAS is power-off, I press the reset button on the back and while pressing it I power it on, keeping reset pressed
- When both disks LEDs and the backup LED are lit (yellow) plus the Act LED (blue) I release the reset button
- Now I should be able to cycle through the options by pressing the backup button but when I do this, both disk LEDs and the backup LED are turned off after a single click, nothing else happens no matter how many times I press backup.
- Without rebooting, when I press the reset button now in this state the three LEDs are lit again. Press backup they turn off, press reset they are lit, repeatable infinitly.
Any idea what's going on? I would guess the OS got seriously damaged during the update and I think USB Boot recovery is my only option right now. Do you happen to have a link where the procedure is described or any other tipps on what I could try?
Many thanks!
It would help tremendously if you could post me the link for how to USB recovery boot the Ultra 2. I've spent hours now searching for any instructions for my specific NAS without luck. The official documentation on the netgear site is wrong:
Although the site states that it is for RNDU2220 Ultra 2, my NAS neither has a LCD display nor is it sparc, when I press the Powerbutton for 20 sec all the box does is startup and shutdown again after 5 seconds :(
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