Forum Discussion

Aspirant

Apr 16, 2020

Solved

Readynas ultra 4 not able to access files or backup.

I´m having trouble accessing my files stored on my Readynas ultra 4. Not able to see logs og save changes when logged on as admin. Suspecting full os partition have tried accessing unit in debug...

JernJoffen
Apr 30, 2020
Netgear tech remote connected and sorted the NAS out.
“OS became full due to minidlna cache”
All good now and family photos dating back to 2004 are safe.

JernJoffen

Aspirant

Apr 16, 2020

Thanks

Not able to perform back up... i cant see any option for paid netgear support on my.netgear.com.

Could it be that these units are obsolete?

Running 4.2.31

StephenB

Guru - Experienced User

Apr 16, 2020

JernJoffen wrote:

Could it be that these units are obsolete?

They haven't been sold since 2013. However, you should be able to get paid support. Do you see the NAS in your equipment list?

JernJoffen
Aspirant
Apr 16, 2020
yes, both are showing in my equipment list but not able to purchase any service to these products
- StephenB
  Guru - Experienced User
  Apr 16, 2020
  JernJoffen wrote:
  
  yes, both are showing in my equipment list but not able to purchase any service to these products
  
  Try going to https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx after you log in.
  - JohnCM_S
    NETGEAR Employee Retired
    Apr 17, 2020
    Hi JernJoffen,
    
    yes, both are showing in my equipment list but not able to purchase any service to these product
    
    I can also try endorsing you to the proper NETGEAR Support team that can offer you the PPI support contract and help you with the issue.
    
    You may just provide via private message the serial number of your device and your contact information.
    
    Regards,