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Forum Discussion
ReadyNAS Ultra 6 (4.2.16) Becomes Unresponsive
Greetings, I have a ReadyNAS Ultra 6 with 4.2.16 installed that I love. I have 6 WD20EARS drives installed with dual redundancy. Twice in the last two weeks my ReadyNAS has become entirely unre...
Hello,
I think your problem may be due to incompatible drives. The WD20EARS only have one sub-model that is compatible, and only with one specific firmware. Only model # WD20EARS-00S8B1, with firmware 80.00A80, is compatible with the ReadyNAS. If you have any other model of WD20EARS that is most likely your issue. If you do have that model make sure the firmware is correct. If it is and you are still experiencing issues I recommend opening a support case.
Support Resources -
Forums:
Prosafe: http://forum1.netgear.com
ReadyNAS: http://www.readynas.com/forum
Prosecure: http://prosecure.netgear.com/community/forum.php
Contact support or register a device
1-888-NETGEAR (638 - 4327) Option 4 for technical support
http://my.netgear.com
Knowledge base
http://support.netgear.com
I think your problem may be due to incompatible drives. The WD20EARS only have one sub-model that is compatible, and only with one specific firmware. Only model # WD20EARS-00S8B1, with firmware 80.00A80, is compatible with the ReadyNAS. If you have any other model of WD20EARS that is most likely your issue. If you do have that model make sure the firmware is correct. If it is and you are still experiencing issues I recommend opening a support case.
Support Resources -
Forums:
Prosafe: http://forum1.netgear.com
ReadyNAS: http://www.readynas.com/forum
Prosecure: http://prosecure.netgear.com/community/forum.php
Contact support or register a device
1-888-NETGEAR (638 - 4327) Option 4 for technical support
http://my.netgear.com
Knowledge base
http://support.netgear.com
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