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Forum Discussion
Real Trouble !
I'm in even further trouble with my ReadyNAS NV+. The suggestions made here prompted me with enough information to reconnect to my wireless router (which comes off my ADSL wired router) and I could again accress NAS on the network. I was though, still complete unablel to access new shares entered in the approved fashion through Frontview, Windows 7 asking for username and password. Entering those setup on he NAS were rejected, although I WAS able to accress and add to shares setup in XP before changing to new Windows7 PCs.
Frustrated at being locked out of my own files I reasoned after hours of trying, that this must be peculiar to Windows7, soso I attempted to use the System Reset to reinstall (updated) firmware. The recommended paper clip method was used., It took much longer than the suggested 5 seconds for the diak LEDS to flash, but after they flashed JUST ONCE, I released the paper clip. The NAS then started flashing and rebooting and after a long wait, I could no longer access it. I then decided to go for the Factory Default reset (I had backed up all files) with a view to starting afresh in a Windows7 environment which I reasoned would probably work properly.
I held the paper clip in for much longer than the suggested 30 seconds and never did see the LEDS flash for a second time, until after 10 minutes or more I removed it and the NAS started doing its thing !
I still cannot access the NAS Frontview, although NAS shows up in the Network - as "NAS-06-43-2D" not a name I gave it, showing just two files - the backup share, to which I CAN add files through Windows, and a media share which contains 3 empty files, Music, Pictires and Videps, and the NAS has set itself an address of 192.168.1.9 and not the 192.168.1.200 which I set with DHCP.
Trying to access this address brings up the infuriating window demanding username and password, which will accept nothing at all, and closes down denying access.
Have I completely removed the software ? (Is this possible ?) If so, how can I re-install it ? (To do so, I must see a Frontview page - how do I do this ?) Or is there another way ?
There are no indications that any of the 4 volumes are damaged - the LEDs are rock steady - and I can close and reboot the NAS in the usual way, although it takes a very long time for the boot cycle to complete.
I'm out of my depth here and will really appreciate any help to get up and running again.
Ron Luxton
Frustrated at being locked out of my own files I reasoned after hours of trying, that this must be peculiar to Windows7, soso I attempted to use the System Reset to reinstall (updated) firmware. The recommended paper clip method was used., It took much longer than the suggested 5 seconds for the diak LEDS to flash, but after they flashed JUST ONCE, I released the paper clip. The NAS then started flashing and rebooting and after a long wait, I could no longer access it. I then decided to go for the Factory Default reset (I had backed up all files) with a view to starting afresh in a Windows7 environment which I reasoned would probably work properly.
I held the paper clip in for much longer than the suggested 30 seconds and never did see the LEDS flash for a second time, until after 10 minutes or more I removed it and the NAS started doing its thing !
I still cannot access the NAS Frontview, although NAS shows up in the Network - as "NAS-06-43-2D" not a name I gave it, showing just two files - the backup share, to which I CAN add files through Windows, and a media share which contains 3 empty files, Music, Pictires and Videps, and the NAS has set itself an address of 192.168.1.9 and not the 192.168.1.200 which I set with DHCP.
Trying to access this address brings up the infuriating window demanding username and password, which will accept nothing at all, and closes down denying access.
Have I completely removed the software ? (Is this possible ?) If so, how can I re-install it ? (To do so, I must see a Frontview page - how do I do this ?) Or is there another way ?
There are no indications that any of the 4 volumes are damaged - the LEDs are rock steady - and I can close and reboot the NAS in the usual way, although it takes a very long time for the boot cycle to complete.
I'm out of my depth here and will really appreciate any help to get up and running again.
Ron Luxton
6 Replies
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- viewtopic.php?f=23&t=49520
Try this.
You may need to use an XP PC to set it up or perhaps a new windows 7 user with username admin and password netgear1 - when you do a factory default, you are totally starting over. So with an ultra, the default admin password would be netgear1. All settings are gone, including host name.
- vandermerwe and StephenB
Many thanks to both for your interest and suggestions.
Despite my fears, it seems that I DID effect a Factory Default reset on my NV+ and I have been
successful in getting into Frontview - using "netgear1". It now appears on my network as "NAS-06-43-2D. It opened with 2 shares pre-installed, "Media" with "Music", "Pictures" and "Videos" (all empty), and "Backup" also empty. I guess these are preset for me to use, and in fact, I can deposit files in them, and I've even mapped them to appear under
Computer settings, and can access them from there, and save and open files from each as well !
So far.so good ! This suggests that nothing is seriously 'broken' and I have a NAS exactly as it
was when it started life ? I can adjust any settings, and I can even instal extra shares. GOOD !
However, Windows 7 Pro will not let me access any of these new shares in Windows, each time bringing up
a page asking me to enter my Network Password. I've spent hours inputting just about every uername
and password I've ever used, to no avail. I've changed Internet security in my WIRELESS router
(although all my routing is done via Ethernet - the wireless router is used only Internet access and for the
connection of a laptop and sundry tablets etc.to the network) and tried all means to find if I
EVER did use a Network Password, where it is, and can I change it, all unsuccessfully.
The NAS even adds USB drives when connected, which too show up in Windows, but I cannot connect to
those either.
This MUST be a Windows 7 problem ? If so, there seems to be no solution - unless somebody out
there can put me out of my misery ? I have hundreds of files waiting to be restored !
I appreciate your patience.
Ron Luxton - The user / password it wants is a user/password on the NAS, not windows. For instance, admin and your NAS admin password.
One approach is to configure a user/password on the NAS that matches your windows logon.
Another way is to set up a different user/password, and configure Windows to use that via the credentials manager in the windows control panel. - I would try what I suggested in my previous message and what StephenB has suggested :
Create a windows user/password that matches one on the NAS, or create a NAS user/ password that matches the windows account you are attempting to log on from - It has been a hard and long journey but at last I think I have solved it !
Moving from XP to Windows 7 brought extra problems about access to my NAS NV+.
I have now changed just about every username and password on my computers (except those to access my broadband supplier) to be the same, and I find that it is also NECESSARY to add a password to EVERY share on the NAS - something I never did in XP !
Following a factory reset I can now add or delete shares, access them fully through Windows Explorer from every computer on the network with no problems at all. I am puzzled however why the two shares that appeared automatically after the reset - backup and media - do not need a password, although all other shares do ?
The need for a password for every share (including USB drives) is strange, and needing to change usernames and passwords on all machines is a chore, but I'm so pleased to be up and working again that I'm leaving it all as it is for now. When I have the time, I shall experiment to see just what passwords - and where - Windows 7 requires and I'll come back here if I find out.
In the meantime, my thanks to all who have helped me. I appreciate your interest.
Ron Luxton
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