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Forum Discussion

TAKELin's avatar
TAKELin
Tutor
Jun 26, 2019
Solved

Recover ReadyNas RN104 after failed firmware update.

  Hi.   I have a ReadyNas RN104 with firmware 6.10.0   Through the administration website I have clicked to update the firmware to 6.10.1. When the computer has restarted the power button flash...
  • TAKELin's avatar
    TAKELin
    Sep 27, 2019

    Hi.

    I want to thank you for the help. I was finally able to repair my ReadyNas (they had to change the chassis).

     

    Especially to StephenB for seeking the precise help and JohnCM_S because it has not stopped until it finds the solution.

     

    Thank you.

TAKELin's avatar
TAKELin
Tutor
Jun 27, 2019

Hi John.

 

Thanks for the welcome to the community.

 

I bought it through the portal (https://my.netgear.com), I received an email with the invoice. The purchase was made twenty days ago.

 

When I want to contact with NETGEAR Support, it tells me that the support expired for my ReadyNas and it tells me that I can buy a support contract to extend the coverage (which is what I have done).

 

A greeting.

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Jun 27, 2019

Hi TAKELin,

 

Can you provide to me the email address that you are using for your myNETGEAR account and also the serial number of the device? You may provide it to me via PM (private message).

 

Regards,

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Jun 27, 2019

    Hi TAKELin,

     

    The support contract appears to be activated when we check it on our end but there is an issue on warranty entitlements of your RN104. We have fixed that now. You should be able to open a support ticket now.

     

    Regards,

    • TAKELin's avatar
      TAKELin
      Tutor
      Jul 01, 2019

      Hi John.

       

      I hope you've had a good weekend.

       

      I regret the inconvenience but no, it tells me that the warranty period expired on 12/31/2018.

       

      I send you a screenshot that tells me when I tried to launch a ticket.

      Thanks for the help.

      • TAKELin's avatar
        TAKELin
        Tutor
        Sep 27, 2019

        Hola.

         

        Quiero daros las gracias por la ayuda. finalmente pude reparar my ReadyNas (tuvieron que cambiar el chasis).

         

        En especial a StephenB por buscar la ayuda precisa y a JohnCM_S porque no ha parado hasta dar con la solución.

         

        Muchas gracias.

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