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Forum Discussion
recovering after drive failure
Need some advice on what to do next. ReadyNAS in X-Raid2 with 3X 2TB Drives. After family complained that it could not access shares, I logged in as admin. Disk 1 status "Dead", Disk 2 status "Spa...
What NAS do you have, and what firmware is it running? Also was disk 2 always marked as a spare?
I would try per-incident support next, I think it is likely that they can remount the volume w/o needing data recovery. Data Recovery has its own contract terms, and would be expensive if it is needed.
BTW, your understanding of XRAID2/RAID-5 is a bit off. If disk 2 was a spare, it was never part of your array. Normally with three disks, you'd see all disks as "ok".
Thanks for the response. Sorry I couldn't get back until now due to the holiday. It's a ReadyNAS RNDP400U with up to date firmware (just updated prior to incident). I have 3X 2TB drives and before the failure, all were Green/OK with 3.6TB of total space. When the failure occured and the NAS went into "Life Support" mode, Disk 1 was "Dead", Disk 2 was "Spare" and Disk 3 was "OK" I could access my shares and subfolders, but not the actual files.
I pulled disk 1 and replaced it with same make/model. For a while, Disk 1 and Disk 2 were "Spare", and Disk 3 was "OK". Now, all 3 disks are green/OK, but the volume is not mounted. I can't access anything right now. I'm fairly sure my data is still there, but I don't know how to re-mount the volume, and I don't want to create new volume/shares and potentially overwrite my data.
I'm going to go ahead and call support today and see if we can get to my existing data. Before I paid the per-incident price, I wanted to have a good feeling that the data was still there.
Edited to fix massive number of typos.
Hello JoeG1701,
Welcome to the community!
I think the data is still there. But have the old disk 1 ready too, it is possible they will require data recovery service contract, but try the per incident first.
Regards,
Thanks for your warm welcome and guidance. Went throught the support system and scheduled a date/time for them to call me to work the issue. Got confirmation through the support ticket that they would call me at my "preferred time". It's currently 2 hours past that time, and I have not heard from them yet. Is this normal?
Hello JoeG1701,
Sorry to hear that. I'll check with the support team what happened.
Regards,
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