Forum Discussion

kings30

Tutor

Sep 21, 2022

Solved

Remove inactive volumes to use the disk. Disk #1,2,3 - 2022

Hi Netgear Community.

Please help me. I'm getting an error in my NAS saying "Remove inactive volumes to use the disk. Disk #1,2,3"

See attached screenshot

All 3 drives is showing red. I believe it was due to remove/insert issue.

Is there any way to rebuiled the raid?

I tried rebooting the device but it still having the same error. I also did try OS reinstall but without any drive then inserted all the drive after but still the same.

Any help will be appreciated.

kings30
Sep 23, 2022
Ooops. Im very sorry. It didnt suddenly work on its own. I received a mail from Netgear support that they mounted back the drive.

NETGEAR SUPPORT:
**The data volume succeeds to mount. The second drive is kicked off from RAID, and you should now do the following:

1 Pull the second drive out of NAS and put it into NAS again.
2 Format the second drive and make sure the second drive is clean.
3 Add the second drive to RAID and wait for the resync completed.

**

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Sandshark
Sensei - Experienced User
Sep 21, 2022
An improper remove/insert can cause that, but so can some other things. We need more information:
Which NAS do you have and what OS version is it running? (May be evident in the attached photo, but it's not yet been approved for viewing).
What is the RAID configuration of your NAS?
What, exactly did you do in the improper remove/insert?
- kings30
  Tutor
  Sep 21, 2022
  A person removed the disk without turning off the device , and reinserted after a while then he restarted. I believed he is trying to check the HDD model, now all 3 drives cannot be accessed.
  
  Nas is on raid 5 with 3 drives.
  Ready as 2304.
  
  Please help..
  - StephenB
    Guru - Experienced User
    Sep 21, 2022
    kings30 wrote:
    A person removed the disk without turning off the device , and reinserted after a while then he restarted.
    
    Very bad idea. It's important to power down the NAS first (using a graceful shutdown, not just pulling the plug).
    
    Some training might be in order.
    
    kings30 wrote:
    now all 3 drives cannot be accessed.
    
    To be clear, it is the volume that cannot be accessed.
    
    Are you sure it was RAID-5 and not RAID-0?
    
    Also, why was the person removing the disk? Is it possible that a different disk was failing?
    
    One scenario is that a drive failed, but the person pulled a different drive. That would cause a RAID-5 array to fail.