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Forum Discussion
bp75
Apr 12, 2017Aspirant
Remove inactive volumes to use the disk. Disk #1,2,3,4.
Had an error on drive 3, had it replaced. Notice: data restored successfully. Then got notice that drive 2 had errors. Went to investigate and now says: Remove inactive volumes to use the disk. Dis...
- Apr 14, 2017
if it is booted and you can get to the system management page, go to system > settings > factory default
otherwise, you could do it from the boot menu, but that is a little more involved.
there is a recessed button on the back of the nas, you would need to power up while the button is pressed until you get the boot menu on the lcd screen, press the backup button to cycle through modes, press the button in the back to activate the selected mode.
if you have a device without lcd display, see also @ https://kb.netgear.com/22892/How-do-I-access-the-boot-menu-on-my-ReadyNAS-102-202-212-or-312?cid=wmt_netgear_organic
TeknoJnky
Apr 12, 2017Hero
I have had this happen in the past, not sure what caused it.
Don't panic and don't remove any drives.
What I did was power off.
let it sit a few minutes
the powered back on and it worked normally without issue
if that doesn't bring the volume back up, you may need to wait for support to reply and/or open a support ticket with regular netgear support.
If you do get the volume back up and running, I would make sure you have good backup of any important data.
Nas/raid devices are not backups, backups are separate copies of your data on separate devices/locations.
bp75
Apr 12, 2017Aspirant
Thanks for the reply. No joy with reboot. Fortunately I do have backups. However, looking for direction on how to troubleshoot and either recreate, or start over with backups.
OS 6.6.1
- mdgm-ntgrApr 12, 2017NETGEAR Employee Retired
Can you send in the logs (see the Sending Logs link in my sig)?
- bp75Apr 12, 2017Aspirant
Sent logs, thank you.
- mdgm-ntgrApr 13, 2017NETGEAR Employee Retired
[Wed Apr 12 12:29:15 2017] md: md127 stopped. [Wed Apr 12 12:29:15 2017] md/raid:md127: device sda3 operational as raid disk 0 [Wed Apr 12 12:29:15 2017] md/raid:md127: device sdd3 operational as raid disk 3 [Wed Apr 12 12:29:15 2017] md/raid:md127: allocated 4354kB [Wed Apr 12 12:29:15 2017] md/raid:md127: not enough operational devices (2/4 failed) [Wed Apr 12 12:29:15 2017] md/raid:md127: failed to run raid set. [Wed Apr 12 12:29:15 2017] md: md127 stopped.
You should contact support if you want to purchase a data recovery contract for a data recovery attempt.
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