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myTea188's avatar
myTea188
Aspirant
Jun 07, 2018

Remove inactive volumes to use the disk. Disk #1,2,3,4.

I have following issue, after a reboot, my ReadyNAS says error message "Remove inactive volumes to use the disk. Disk #1,2,3,4."

 

Before the reboot I had following issue:

All shares I could access with read, although the (only active user) has read and write access and is also admin of the ReadyNAS.

But to any folder I couldn´t write anymore, although since years it worked, and no settings had been changed.

So as there was no missing rights for the User, I decided to reboot the ReadyNAS, to fix the issue.

But: after the Reboot it says: Remove inactive volumes to use the disk. Disk #1,2,3,4.

NO DATA IS READABLE ANYMORE!!  All shares are lost, all data is lost.

But it says incative volume.

 

Is there a possibility to make the volume active again??

 

The 4 harddisks (4x Seagate IronWolf NAS 2TB)don´t have a hardware issue, and the ReadyNAS recognizes them correctly.

Firmware Version is 6.9.3

It seems to be a problem of the ReadyNAS Firmware!

7 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi myTea188,

     

    Welcome to the Community!

     

    Can you still download the logs? If yes, please provide it to us. We will check what caused the issue. You may check this link on how you can send it.

     

    Regards,

    • myTea188's avatar
      myTea188
      Aspirant

      Hi John,

      thanks for your quick reply.

      Yes, I still can access the logs, didn´t have a look at them before.

       

      Interesting seems to be the volume.log

      The Last line of this Log:

      -------------------------------

      data        balance    2018-06-02 21:00:11  2018-06-02 21:05:29  completed  ERROR: error during balancing '/data': Read-only file system
      The
      data        disk test  2018-06-06 00:19:36     

      --------------------------------

       

      That matches with my expierence, that I before the reboot still could access the data as read only.

      So to me it seems the Problem occured during balancing.                                  

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        I suggest emailing the logs as JohnCM_S suggests. Netgear can probably provide more specifics on what failed.

         

        In the meantime, leave your volume in read-only mode.  If the file system or raid array is corrupted, then writing to the volume will make the situation worse.