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Forum Discussion
requesting USB recovery for NV+ v2
I have the exact same problem as described here: https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS-NV-V2-ARM-stuck-in-Boot-Normal-Mode/td-p/1377994
After a clean power down, now my ...
Thanks very much for your help but the unit does not respond to the USB recovery key. The LED stays blank and the "backup" button flashes quickly but that's it.
I pulled logs raw off the system partition of the first drive, zipped them up and emailed them to nsbu_logs@netgear.com as indicated in your signature. I'm hoping with the logs, somebody can help determine what may have happened between a clean shutdown and the unit brick-ing upon the next boot. I've read dozens of threads and can't find an actual solution that works and I can replicate.
Thanks again.
illmatic wrote:
Thanks very much for your help but the unit does not respond to the USB recovery key.
How many keys did you try? The ReadyNAS is a bit tempermental on this.
I tried 2 USB flash drives and 1 desktop hard drive via IDE-to-USB connector. All were formatted and prepared with the USB recovery tool. None had any effect. If I hold down the "backup" button while powering on the NAS, the LCD display stays blank and the backup button flashes quickly. This happens whether or not a USB is connected. If I power on the device without holding down the "backup" button, the LCD will display "Boot Menu," except my only option will be to get to "Normal" at which time the device becomes entirely unresponsive, no ability to boot, power off, or select a different boot menu option. This happens whether or not a hard drive is installed in the unit, and whether or not I hold down the Reset button.
I assume I am doing the recovery process correctly, I am following the OS6 instructions, because there are no instructions for OS5.
Very frustrating! A perfectly fine unit with all drives healthy just decided to brick itself? I sent the logs in case there is some clue buried there. Hoping to get a response.
- What do you see on the serial console when trying to boot off USB?
The unit does not get to the point where it requests, or is assigned, an IP address from the router. I don't think there is any way to connect to the unit to view, save or monitor any consoles.
If it did, how would I view the serial console? I previously emailed all of the logs I could find, essentially the entire /var/log directory and a few more. I don't believe there are any log files written since the last shutdown. In other words, with or without the USB recovery key, the unit currently "freezes" prior to making any new log entries, and also prior to getting an IP address. There's also no way to turn the unit off, other than pulling the power plug.
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