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Forum Discussion
requesting USB recovery for NV+ v2
I have the exact same problem as described here: https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS-NV-V2-ARM-stuck-in-Boot-Normal-Mode/td-p/1377994
After a clean power down, now my ...
The unit does not get to the point where it requests, or is assigned, an IP address from the router. I don't think there is any way to connect to the unit to view, save or monitor any consoles.
If it did, how would I view the serial console? I previously emailed all of the logs I could find, essentially the entire /var/log directory and a few more. I don't believe there are any log files written since the last shutdown. In other words, with or without the USB recovery key, the unit currently "freezes" prior to making any new log entries, and also prior to getting an IP address. There's also no way to turn the unit off, other than pulling the power plug.
Have you extracted the data from the drives (while you had them mounted in the linux system)?
If so, you might try zeroing one of the drives (or some other scratch drive). Vendor tools can do that (both Seatools and WDC's Lifeguard), and of course you can also use dd on the linux system.
Then power down, put that zeroed drive in the NAS (with no other drives installed). Then power on the NAS and see if it does a factory install.
You could also try booting the system into tech support mode, and see if that gives you an IP address.
illmatic wrote:
...how would I view the serial console?
Although this link is for an NVX, I think it also applies to the NV+ v2. https://gist.github.com/davewongillies/6481138
Hopefully someone from Netgear (or a v2 owner) will confirm.
Thank you to the people who have offered some help here.
I have taken a totally empty, unformatted disk -- I deleted all partitions and used a utility to wipe the entire disk -- and inserted it by itself into slot 1 and restarted the NAS. No change. How do you boot into tech support mode? If it is part of the boot menu, I cannot access that option.
The NAS itself has just locked up without any prior issues or any other distress. The drives that were in there are all still fully intact, no data loss, easy to mount and copy files with mdadm on a Linux system (thanks to using simple RAID-1). This is not an issue of data corruption or RAID failure. Only the NAS itself, its ability to boot, has failed. While I understand the unit is past its warranty date, I would still think a NETGEAR rep with a bit of pride about the products they make, would join the discussion to at least provide some advice, or even offer an option to somehow get the firmware re-installed by hand, to get the unit to boot again, by a professional at their facility.
illmatic wrote:
I have taken a totally empty, unformatted disk -- I deleted all partitions and used a utility to wipe the entire disk -- and inserted it by itself into slot 1 and restarted the NAS. No change.
That suggests that the issue is either the NAS chassis or the power adapter.
illmatic wrote:
How do you boot into tech support mode? If it is part of the boot menu, I cannot access that option.
It is part of the boot menu (pages 24-25 here: http://www.downloads.netgear.com/files/GDC/RND2110/ReadyNAS_Duov2_NV+v2_HW_en_23-Mar-12.pdf
- Serial console would let you know where it is getting stuck and let you use the u-boot console to check the u-boot environment is intact.
Hi, can you provide any more guidance on how to get this info? The previous link regarding serial console was for a different model unit. What is the U-Boot console and environment?
My NV+ v2 boots directly into the boot menu. I can press "backup" once and the LED changes from just "Boot Menu" to "Boot Menu: Normal". After that, it does not respond to additional button presses, it will not boot, it will not power down (except for pulling the plug, obviously). It's the same whether or not there are drives in the unit or not. With that said, the power seems fine, the fan rotates, all expected lights are on, etc.
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