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xuco80's avatar
xuco80
Tutor
Aug 27, 2018
Solved

Restore default factory

Hello! I want to reset to factory my ReadyNas 104, but I don´t want loss my data. I have 3 disk, 9TB in JOBD.   If I disconnect the three disks and do a factory reset, when I reconnect them I wil...
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  • xuco80's avatar
    xuco80
    Sep 04, 2018

    Hi Marc_V,

     

    Finally, I had to save all the information and reset to default factory values. Now it works perfectly again. Thank you very much anyway

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Sep 02, 2018

Hi xuco80

 

Welcome to the Community!

 

What Apps are you trying to install? IS your NAS already on BETA firmware? 3rd Party Apps might not have support for the latest Beta or official version that might be also the cause for the app not to install/work.

 

You may want to check your logs under systemd-journal.log and go to the timeline where you tried to install the App. Try to check volume.log as well and see if your OS(md0) is full.

 

 

Regards

 

 

xuco80's avatar
xuco80
Tutor
Sep 02, 2018

Hello Marc_VMarc_V

Thank you very much for answering.

I really want to install plex but when I go to the section of available applications, they appear blank and I can not install any other. I can not install any.

The log I sent it to mdgm-ntgr

The current firmware is 6.9.3 Stable version

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Sep 02, 2018

    Hi xuco80

     

    Unfortunately  mdgm is not with NETGEAR anymore, It would be good if he had taken a look on your logs.

     

    I would advise contacting NETGEAR Support so experts can get this escalated and fixed.

     

    Have you tried installing other apps from apps.readynas.com?

     

     

    Regards

    • xuco80's avatar
      xuco80
      Tutor
      Sep 04, 2018

      Hi Marc_V,

       

      Finally, I had to save all the information and reset to default factory values. Now it works perfectly again. Thank you very much anyway

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