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RN104 - Stuck "Booting..." after automatic 6.4.0 upgrade.
Went to Boot Mode. Tried OS Reinstall. Tried Factory Reset. Pulled out the drives. Always end up stuck on 'Booting..." Please give us instructions on how to do a USB Recovery. Please don'...
Hi,
If you've bricked your chassis during upgrade, you can do the USB boot recovery tool from this KB article:
http://kb.netgear.com/app/answers/detail/a_id/29952
Review our KB for the steps.
Put the ReadyNAS 6.4.0 firmware into the marvell folder, insert a USB less than 8 GB and format it fat32, then open the tool and select the drive letter, click format again, then drill down to the RN100 series and execute the tool with 6.4.0 selected.Then during boot of your ReadyNAS, hold the backup button for around 10 seconds. Then the unit will blink repeatedly for some time and when it was successful, it will just shut off. Then remove the USB and try to boot normally again.The RN104 will tell you on the LCD that it is in USB recovery mode.I'll update the tool later for the new ReadyNAS units.I just updated the tool to include RN2xx series devices. It might take time to replicate on our CDN though.
One more thing to note on: Upgrading to 6.4.0 can be taxing on the RN100 series, since now 6.4.0 supports Quotas, in which the file system needs to now go calculate existing data and determine the existing quotas in use. This is probably a huge part of the process in upgrading your ReadyNAS 100 series devices. Also, we upgrade all your snapshots to the latest version. As such, upgrading an RN100 series device may be time consuming. Your startup will actually say "startup failed" if there is a problem with the actual boot. I recommend leaving the unit in the state for some time if you have just upgraded your unit and are experiencing the problem. It seems possible that elfworks' case that the upgrade to 6.4.0 specifically had a problem since not able to factory default, but in most scenarios, the upgrade will take some time.
Quick question about recovery on my RN102 (no display).
When I hold down the 'backup' button during boot both lights (power / backup) continuously flash. If this is the recovery process how long should they continue to flash until the unit shuts down?
Confirming the recovery USB disk goes in the front USB port?
Thanks!
The boot menu comes up pretty quick on the ARM boxes so you still want to continue and hold for 10 or so seconds, but at least 10. If your USB has an activity LED, you'll know when it starts to access the USB. If your USB has actiivty but then the unit never shuts down, there was a problem with the USB. It's a little harder to diagnose on the 2-bay unit since there is no LCD, but try a few USBs until it works. I have this problem myself, finding the right USBs laying around to get through the boot recovery.
I would personally recommend using the front USB port.
It depends on the speed of your USB, and it varies per unit. The RN100 series will take drastically longer than a rackmount or a more powerful unit.
I've also done it with USB 3.0 but have better luck with USB 1.0/2.0 sticks.
It basically takes the firmware file from the USB, extracts it, replaces files, syncs, unmounts, and shuts down the chassis.
Both lights alternated flashing for about 2-3 minutes while it booted from the USB drive.
I used the front port, which allowed me to see the activity light on the USB drive.
If you can't see any activity on the USB stick, try another one. (I had trouble booting with an SD card in a USB adapter. I had to use a USB drive to get it to boot properly.)
Hello! I have the same problem with RN 2120. I've made the repare USB flash disk, but there no instructions how to boot the RN 2120 from USB! Please, help!!!!!
After trying 3 different USB drives I was able to get the recovery started. After the recovery the system successfully upgraded and my (encrypted) volumes mounted fine.
Kohdee,
I had to perform a USB recovery this morning on my RN104. All went well with the FW 6.4.0 update. The NAS powered off, I rebooted, the display indicated all was well until the display went dark. It's been dark and the ACT light has been on solid, with some occassional blinking, since the reboot. I suspect it's performing the "quota" function you mention in your post. Given the HD was one removed from a ReadyNAS Duo v1, could the RN104 also be rebuilding the drive and reformatting it? Thanks.
I have two identical ReadyNAS104 boxes. Both got stuck in "booting" during the upgrade to 6.4.0. Both needed USB recovery. The old FW was 6.1.8. The way Netgear portrays the issue in the FAQs, they make it look like a sporadic event ("we have had some other reports..."). Except, I seem to have been struck by lightning twice. Is this really a sporadic event?
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