Forum Discussion

Tutor

Oct 07, 2015

Solved

RN104 - Stuck "Booting..." after automatic 6.4.0 upgrade.

Went to Boot Mode. Tried OS Reinstall. Tried Factory Reset. Pulled out the drives. Always end up stuck on 'Booting..." Please give us instructions on how to do a USB Recovery. Please don'...

Installation & Upgrade

kohdee
Oct 07, 2015
Hi,

If you've bricked your chassis during upgrade, you can do the USB boot recovery tool from this KB article:

http://kb.netgear.com/app/answers/detail/a_id/29952

Review our KB for the steps.

Put the ReadyNAS 6.4.0 firmware into the marvell folder, insert a USB less than 8 GB and format it fat32, then open the tool and select the drive letter, click format again, then drill down to the RN100 series and execute the tool with 6.4.0 selected.

Then during boot of your ReadyNAS, hold the backup button for around 10 seconds. Then the unit will blink repeatedly for some time and when it was successful, it will just shut off. Then remove the USB and try to boot normally again.

~~The RN104 will tell you on the LCD that it is in USB recovery mode.~~

~~I'll update the tool later for the new ReadyNAS units.~~

~~I just updated the tool to include RN2xx series devices. It might take time to replicate on our CDN though.~~

m_ax_ec

Aspirant

Oct 09, 2015

Hi there,

I´ve got the same problem on a RN104. Will this USB method delete any information on my four 4Tb drives?

Thank you!!

StephenB
Guru - Experienced User
Oct 09, 2015
m_ax_ec wrote:

Hi there,

I´ve got the same problem on a RN104. Will this USB method delete any information on my four 4Tb drives?

Thank you!!

USB boot recovery reloads the flash memory in the NAS that is used for booting and OS reinstall.

It will not affect the data on your drives, and if you wish you can execute the procedure with the drives removed.
- m_ax_ec
  Aspirant
  Oct 09, 2015
  Thanks for the answer!!
  
  How longo should it take for it to boot after USB Recovery? I've used ps6-recovery-tool to create a 4Gb usb flash, started ReadyNAS 104 pressing Backup button, both Backup and Power lights starts blinking for a couple of seconds, then screen shows a Booting... message that changes to a 'ReadyNAS USB Recovery' message. I'm there since more than 20-30minutes... Should I wait more?
  
  Thanks!!
  - falcon115
    Aspirant
    Oct 09, 2015
    on my RN102, once I got a flash drive that the system would read ok, it only took a couple of minutes. If it is taking that long, it probably is not reading the USB drive. I left mine overnight the first night thinking it might just take a long time but it shouldn't take very long at all. The biggest issue I had was finding a flash drive that it reads properly - took me 3 different ones. I recovered mine with the drives out.