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Forum Discussion

elfworks's avatar
elfworks
Tutor
Oct 07, 2015
Solved

RN104 - Stuck "Booting..." after automatic 6.4.0 upgrade.

Went to Boot Mode. Tried OS Reinstall. Tried Factory Reset. Pulled out the drives. Always end up stuck on 'Booting..." Please give us instructions on how to do a USB Recovery. Please don'...
Installation & Upgrade
  • kohdee's avatar
    kohdee
    Oct 07, 2015

    Hi,

     

    If you've bricked your chassis during upgrade, you can do the USB boot recovery tool from this KB article:

    http://kb.netgear.com/app/answers/detail/a_id/29952

     

    Review our KB for the steps. 

    Put the ReadyNAS 6.4.0 firmware into the marvell folder, insert a USB less than 8 GB and format it fat32, then open the tool and select the drive letter, click format again, then drill down to the RN100 series and execute the tool with 6.4.0 selected.

    Then during boot of your ReadyNAS, hold the backup button for around 10 seconds. Then the unit will blink repeatedly for some time and when it was successful, it will just shut off. Then remove the USB and try to boot normally again.  

    The RN104 will tell you on the LCD that it is in USB recovery mode. 

    I'll update the tool later for the new ReadyNAS units. 

    I just updated the tool to include RN2xx series devices. It might take time to replicate on our CDN though. 

falcon115's avatar
falcon115
Aspirant
Oct 14, 2015
Clarification, I have 2 RN102s
costre's avatar
costre
Initiate
Oct 19, 2015

I had the same issue with my 104. I had received it erarlier the same day, and had it running it for a full six hours before I decided to upgrade the firmware from the HTML-interface, and that's when it decided to stall on me.

After it downloaded and upgraded the firmware it wouldnt get past the "Booting..." text on the LCD, no matter how many Factory resets or OS Reinstalls I did.

I tried creating a USB drive (http://www.downloads.netgear.com/files/answer_media/files/os6-recovery-tool.zip ) with the firmware on it, but during the "´Boot from USB"-process the USB-stick just flashed a few times and nothing more would happen.

 

I tried creating a USB drive with an older firmware image on it, http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.2.5-arm_RN102_RN104.zip , and it worked first time! The unit booted past the "USB Recovery" startup text, and immediatly started recreating the firmware and rebuilding the raid. (I had resorted to wiping one disk clean and using it as a single drive to see if it helped. Needless to say, it did not)

 

I am now waiting for the array to rebuild, it's at 0,67% and counting. I will keep you posted.

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