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Forum Discussion
RN104 crashed and stuck at "booting" or "Updating"[FW 6.2.2]
ReadyNAS RN104 – 5 months old, so now out of 90 day warranty 2x 3TB Seagate ST3000VN000 in XRAID2 mode. Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661...
BACKGROUND:
Looking through this (and other) thread(s) I have a remarkably similar issue, with a few twists.
RN 104 - just over a year old. 6.2.2 firmware, and only DVBlink app active .
I have 3x 3TB drives in a RAID 5 (slot 1,2,3)
I shut down every night, and get emails about that no worries, but have seen no emails about disk issues. (I remember checking just a few days ago ... not that this means a disk didn't die...)
Yesterday - boom - no files in my afp mounted LUNs (using MAC to access files) - checking the unit, I have an IP address that responds to pings, but I can't get to the web interface.
pressing the power buttton does nothing, so ultimately I pull the power.
Now I get stuck at the booting... prompt on the chassis.
Following other threads etc... I find the system "sometimes" boots ok with disk1 removed, and sometimes disk2 removed. (which leads me to believe there may be more than one issue)
While I "think" I may have a failed drive, I can not see the admin interface, or ssh in (ssh tells me "no directory") - so no logs.... hmm.
I have attempted an OS Install, which seems to go ok, (as the IP address changed from fixed to DHCP) - but still no web admin or ssh .
Other randomness includes "sometimes the disk number lights come on and sometimes they don't" - odd.
I do have some backups, and I'm resigned to losing some data that I can "regenerate" like some DVD images for use with PLEX etc...
.. but as you can expect, I'd prefer not to have to blow everything away unless i have to (or it's already gone!)
Now, as I'm outside the year, my support has expired - and I will buy more support if I decide it's the unit, and not the disks.... however...
QUESTION:
Now, I have a 4th drive I was considering using it to do a factory reset using JUST that drive to try to see if this was a chassis hardware issue.... BUT
my main question is - if the unit is fixed by factory reset, will I ever be able to slot my 3x current data drives into it again, and retain my data (on the off chance my disks are actually ok)?
Thanks in advance.
- jd
Looking through this (and other) thread(s) I have a remarkably similar issue, with a few twists.
RN 104 - just over a year old. 6.2.2 firmware, and only DVBlink app active .
I have 3x 3TB drives in a RAID 5 (slot 1,2,3)
I shut down every night, and get emails about that no worries, but have seen no emails about disk issues. (I remember checking just a few days ago ... not that this means a disk didn't die...)
Yesterday - boom - no files in my afp mounted LUNs (using MAC to access files) - checking the unit, I have an IP address that responds to pings, but I can't get to the web interface.
pressing the power buttton does nothing, so ultimately I pull the power.
Now I get stuck at the booting... prompt on the chassis.
Following other threads etc... I find the system "sometimes" boots ok with disk1 removed, and sometimes disk2 removed. (which leads me to believe there may be more than one issue)
While I "think" I may have a failed drive, I can not see the admin interface, or ssh in (ssh tells me "no directory") - so no logs.... hmm.
I have attempted an OS Install, which seems to go ok, (as the IP address changed from fixed to DHCP) - but still no web admin or ssh .
Other randomness includes "sometimes the disk number lights come on and sometimes they don't" - odd.
I do have some backups, and I'm resigned to losing some data that I can "regenerate" like some DVD images for use with PLEX etc...
.. but as you can expect, I'd prefer not to have to blow everything away unless i have to (or it's already gone!)
Now, as I'm outside the year, my support has expired - and I will buy more support if I decide it's the unit, and not the disks.... however...
QUESTION:
Now, I have a 4th drive I was considering using it to do a factory reset using JUST that drive to try to see if this was a chassis hardware issue.... BUT
my main question is - if the unit is fixed by factory reset, will I ever be able to slot my 3x current data drives into it again, and retain my data (on the off chance my disks are actually ok)?
Thanks in advance.
- jd
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