NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
rn104 esata failed after fw update to 6.4
everything is told ... before update it worked, after update it doesn't ... I tryed a different enclosure, that didn't help.
I got response from netgear support, they told me they fond an bug in the firmware causing this problems, I should be patient, this will be fixed in the next fw-update.
7 Replies
Replies have been turned off for this discussion
Hi kingloser,
Welcome to the community.
I need to gather more details about this problem that you raised here in the community. Questions are listed below.
1. Was the external eSATA hard drive (enclosure) shows up in the UI or been detected in the logs?
2. Have you tried using a different storage device like USB 2.0 or USB 3.0 external hard drive?
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community Teamhi, thanks for your response.
both of my external e-sata devices do not show up in the ui or the log. There is no just no reaction, not even a flash of the LED
And yes, I tryed two different usb-devices and they work fine.
Hi kingloser,
Thank you for your feedback. Can you tell us the file format of these hard drives that you have tested? For the time being, give us time to further investigate this issue.
Kind regards,
BrianL
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
