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Forum Discussion

futori's avatar
futori
Aspirant
Oct 24, 2015

RN104 "Remove inactive volumes to use the disk" error following upgrade to 6.4.0 firmware

Hi,    I have a RN104 with 3x drives in a RAID0 configuration, no errors evident on the drives. On upgrading of to 6.4.0 firmware, following the reboot the volume is missing and a "Remove inactive ...
File Sharing
Installation & Upgrade
JennC's avatar
JennC
NETGEAR Employee Retired
Oct 24, 2015

Hello futori,

 

Was it successful? Does it show on the RAIDar that the firmware did update to 6.4.0?

 

It may be best you contact support center asap, it appears you still have a one time exemption for the phone support.

 

Regards,

  • futori's avatar
    futori
    Aspirant
    Oct 25, 2015

    Hi JennC, 

     

    It seems that the firmware update was successful, the homepage for the ReadyNAS shows the 6.4.0 firmware version. 

    I'll contact support, thanks for your help. 

    • Thompson1's avatar
      Thompson1
      Aspirant
      Dec 28, 2015

      Hi Futori,

       

      Did you have this problem resolved?  I have come up against the same issue and i'm starting to worry that i have lost everything!  Any help you can give would be helpful!

       

       

      Steven

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired
        Dec 28, 2015

        Hi Thompson1,

         

        It would be better if you will contact our support team to fix this issue.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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