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Forum Discussion

futori's avatar
futori
Aspirant
Oct 24, 2015

RN104 "Remove inactive volumes to use the disk" error following upgrade to 6.4.0 firmware

Hi,    I have a RN104 with 3x drives in a RAID0 configuration, no errors evident on the drives. On upgrading of to 6.4.0 firmware, following the reboot the volume is missing and a "Remove inactive ...
File Sharing
Installation & Upgrade
JennC's avatar
JennC
NETGEAR Employee Retired
Oct 24, 2015

Hello futori,

 

Was it successful? Does it show on the RAIDar that the firmware did update to 6.4.0?

 

It may be best you contact support center asap, it appears you still have a one time exemption for the phone support.

 

Regards,

futori's avatar
futori
Aspirant
Oct 25, 2015

Hi JennC, 

 

It seems that the firmware update was successful, the homepage for the ReadyNAS shows the 6.4.0 firmware version. 

I'll contact support, thanks for your help. 

  • Thompson1's avatar
    Thompson1
    Aspirant
    Dec 28, 2015

    Hi Futori,

     

    Did you have this problem resolved?  I have come up against the same issue and i'm starting to worry that i have lost everything!  Any help you can give would be helpful!

     

     

    Steven

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Dec 28, 2015

      Hi Thompson1,

       

      It would be better if you will contact our support team to fix this issue.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • Thompson1's avatar
        Thompson1
        Aspirant
        Jan 04, 2016

        Hi,

         

        Well I contacted NEtgear Support and have been informed that my system is registered to someone else... NICE...!  I bought this new on Amazon which is obviously a returned item... Amazon will give me a refund, but they want the system back.... UUUGGGGGG  this doesn't solve anything for me!

         

        anyway, now that i have had my rant... NEtgear support did look at my downloaded lags and have told me that disk 2 has failed... i have now replaced it and nothing happens.  i really need some help with this!!!! Please!!!!!

         

        So just as a recap.... i have a RN104.  i have 4 x WD Red 3TB hard drives.  I am running Raid 5 (x-Raid), I have replaced disk 2 (Channel 1) with a new drive.  When i look in "volumes" i see three Red Channels and one Grey  all showing green lights.  I have an alert telling me to remove Disks 1,3, and 4 to use the volumes.

         

        Where do i go from here??????

         

         

        Steven

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