Forum Discussion

Onlooker

Jun 04, 2016

RN104 stuck on "Boot from USB" after upgrade to 6.4.2

In february I upgraded from 6.4.1 to 6.4.2 using the web interface. Everything appeared to go as normal until the restart after upgrading. Everytime I connect power to the RN104 I get "Boot...

Booting

Installation & Upgrade

JennC

NETGEAR Employee Retired

Jun 04, 2016

Hello Sigbjorn,

It is best to contact support center for this concern.

Regards,

FireChief
Aspirant
Jun 06, 2016
I have the SAME problem!
Just saying "contact suport" doesn't work, I realy need a fix for this now that doesn't mean sending it away.

PS: Tried support but my NAS is 11 months old so it seems I have to pay???
- StephenB
  Guru - Experienced User
  Jun 06, 2016
  FireChief wrote:
  
  I have the SAME problem!
  
  And USB recovery failed for you also?
  
  FireChief wrote:
  
  I realy need a fix for this now that doesn't mean sending it away.
  
  Well, that might not be possible. Support is likely the fastest way to tell, and they do a lot of work remotely.
  
  FireChief wrote:
  
  PS: Tried support but my NAS is 11 months old so it seems I have to pay???
  
  Software support is limited to 3 months from purchase, so you probably will need to pay. They do have per-incident support available.
  - FireChief
    Aspirant
    Jun 06, 2016
    Yes USB recovery failed... it boots to USB, does it's thing and shuts down like it is meant to but when powered
    up again I still get failed to boot from USB.
    
    Tell me what the reasoning is behind charging your valued customers to get something fixed that was caused by an update? Something that
    has rendered this device completely useless?