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Forum Discussion
RN104 stuck on "Boot from USB" after upgrade to 6.4.2
In february I upgraded from 6.4.1 to 6.4.2 using the web interface. Everything appeared to go as normal until the restart after upgrading. Everytime I connect power to the RN104 I get "Boot...
I have the SAME problem!
Just saying "contact suport" doesn't work, I realy need a fix for this now that doesn't mean sending it away.
PS: Tried support but my NAS is 11 months old so it seems I have to pay???
FireChief wrote:
I have the SAME problem!
And USB recovery failed for you also?
FireChief wrote:
I realy need a fix for this now that doesn't mean sending it away.
Well, that might not be possible. Support is likely the fastest way to tell, and they do a lot of work remotely.
FireChief wrote:
PS: Tried support but my NAS is 11 months old so it seems I have to pay???
Software support is limited to 3 months from purchase, so you probably will need to pay. They do have per-incident support available.
Yes USB recovery failed... it boots to USB, does it's thing and shuts down like it is meant to but when powered
up again I still get failed to boot from USB.
Tell me what the reasoning is behind charging your valued customers to get something fixed that was caused by an update? Something that
has rendered this device completely useless?
FireChief wrote:
Tell me what the reasoning is behind charging your valued customers to get something fixed that was caused by an update? Something that
has rendered this device completely useless?I agree that is hard to swallow. It's possible that they won't charge if you complain enough (being very clear this is caused by an update).
You seem to think I work for Netgear. I don't - I am just a user who happens to be a mod.
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