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Forum Discussion
RN104 stuck on "Boot from USB" after upgrade to 6.4.2
In february I upgraded from 6.4.1 to 6.4.2 using the web interface. Everything appeared to go as normal until the restart after upgrading. Everytime I connect power to the RN104 I get "Boot...
Hi bbani,
I have responded to the similar thread that you've started. As posted, try other USB flash drives or contact our support team.
Kind regards,
BrianL
NETGEAR Community Team
The solution is to contact Support and beg and plead that it is a hardware failure due to faulty Netgear firmware update. Then find your receipt and qualify for an RMA to return the unit and get a replacement. Don't waste valuable hours playing with it like i did thinking you can troubleshoot it back to health.
Best regards.
Hi bbani,
I've responded to the other thread. Let's be hopeful that the upgrade process (try the manual update) will be a success on the replacement unit.
Kind regards,BrianL
NETGEAR Community TeamHi bbani,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Netgear accepted this hardware failure as an RMA due to the failure of a netgear supplied firmware that bricked the system.
New hardware arrived next business day, drives booted up fine, and the unit is working now. Old unit was sent back.
Thank you.
Hi bbani,
Thank you for getting back. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
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