Forum Discussion

Luminary

Feb 21, 2017

RN104 UPS showing up in log file all the time

As stated in the subject line but required again here for unknown reasons: RN104 UPS issue. Ever since I bought a UPS a year ago, I keep getting this in my log file every day: Mon Feb 20 2...

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bobba84

Luminary

May 27, 2017

Thanks for the response.

My attitude is consistent with being ignored for 3 months by someone who said they would check something for me, and for a defective product I paid good money for.

I've just installed the latest update, i'll see how it goes. But I still would like an update on above.

mdgm-ntgr

NETGEAR Employee Retired

May 28, 2017

Can you provide a fresh set of logs from 6.7.4 if you still see the issue?

bobba84
Luminary
Jun 13, 2017
The problem persists. New logs attached.
www.loonage.com/users/bobby/System_log-BobbyNAS-20170613-145156.ZIP

When can I expect a response please?

Thank you.
- StephenB
  Guru - Experienced User
  Jun 13, 2017
  bobba84 wrote:
  
  The problem persists. New logs attached.
  
  Best to send them via email, per the kb article: https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
  
  There is some stuff in the logs which could identify you or your location.
  - Sandshark
    Sensei
    Jun 13, 2017
    FWIW, I've now been running an Eaton 5P 1500 on an RN516 for 5 days and see no such messages. Now, there could be a problem with the ARM version of the OS and it could be that Eaton has a slightly different protocl for different 6P models, but this tends to point to a problem that is not the NAS firmware.
    
    Still waiting for answers as to whether you have tried another USB cable and another USB port on the NAS.
    
    Unfortunately, it appears you cannot delete a configuration for a directly connected UPS and then re-install it, which might be all it takes. I'm opening a separate thread on that.