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gn00347026's avatar
Apr 06, 2017
Solved

Rn104 panel shows - __del_reloc_root+2C

Hi there

 

do anyone know what it means?

Rn104 panel shows - __del_reloc_root+2C

 

and it stop botting

 

Thank you

 

 

  • Yes, correct, that disk has a huge error count and it went offline already.

    Luckly i can still access the data volume in read only mode to do the backup

     

    Thanks mdgm~

     

    btw can you do me a favour, i have send a PM, can you have a quick look?

     

     

6 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Were you running a balance when this happened?

    Which firmware are you running?


    Can you provide logs (see the Sending Logs link in my sig)?

    • gn00347026's avatar
      gn00347026
      Guide

      Dear Mdgm

       

      Were you running a balance when this happened?

      Yes, 

      Which firmware are you running?

      6.6.1 


      Can you provide logs (see the Sending Logs link in my sig)?

      I am helping the user to do the backup via telnet, so i cannot provide the logs at this moment, but user did the balance before.

      i can boot into volume read only mode, but it seems there's no response after maybe 10 mins .. if boot in normal, it stop at around 39% and the panel shows __del_reloc_root+2C

       

      captured from status.logs

      [17/04/05 20:19:22 HKT] notice:disk:LOGMSG_SMART_REALLOC_SECT_30DAYS_WARN Detected increasing reallocated sector count: [13328] on disk 3 (Internal) [ST2000DM001-1CH164] 32 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
      [17/04/05 20:23:32 HKT] notice:disk:LOGMSG_SMART_REALLOC_SECT_30DAYS_WARN Detected increasing reallocated sector count: [13336] on disk 3 (Internal) [ST2000DM001-1CH164] 33 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
      [17/04/05 20:28:56 HKT] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
      [17/04/05 20:33:49 HKT] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.
      [17/04/05 20:33:54 HKT] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
      [17/04/05 20:39:13 HKT] notice:system:LOGMSG_ANTIVIRUS_DEF_UPDATE Antivirus scanner definition file was updated to 57.23268.
      [17/04/05 20:40:50 HKT] notice:volume:LOGMSG_BALANCE_STARTED_VOLUME Balance started for volume data.
      [17/04/05 20:41:43 HKT] notice:volume:LOGMSG_SCRUBSTARTED_VOLUME Scrub started for volume data.
      [17/04/05 21:01:38 HKT] notice:volume:LOGMSG_SCRUBSTOP_VOLUME Scrub stopped for volume data.
      [17/04/06 11:22:38 HKT] info:system:LOGMSG_READYNASD_ABORTED_NOINFO ReadyNASOS service or process was restarted.
      [17/04/06 11:22:40 HKT] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.
      [17/04/06 11:22:43 HKT] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
      [17/04/06 11:23:48 HKT] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
      [17/04/06 12:23:59 HKT] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.

       

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        That error message that showed on the LCD is a short part of a kernel error message relating to a crash during balancing.

        That disk has a huge error count. That disk probably should have been replaced quite a long time ago. When you fail to replace bad disks that can cause problems with e.g. volume maintenance. 

        I'm confident if you look at smart_history.log you'll find that that the disk has probably been showing signs of impending failure for quite a long time.

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