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fgeza1's avatar
fgeza1
Aspirant
Sep 02, 2018
Solved

RN104 volume disappeared

I recognized, that one of the four 3TB drives has problems, the number of reallocated sectors is increasing. I got the message: "....Be prepared to replace this disk to maintain data redundancy." A...
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  • Marc_V's avatar
    Marc_V
    Sep 03, 2018

    Hi fgeza1

     

    I did inquired about your case and it seems that they will escalate it to higher tier for remote access. Registration issues will be reported and you will be updated again on this issue.

     

    I sent you a PM regarding your product registration.

     

    Hope we were able to help!

     

     

    Regards

fgeza1's avatar
fgeza1
Aspirant
Sep 02, 2018

Hi Marc,

 

Thanks for the help! Upgrading was one of my last (bad?) ideas. If you have a problem with a video card e.g. the first advice is mostly to download the latest driver...

 

When I began with this problem, tere was only one problematic disk. The second error came suddenly.

 

The $200 are not peanuts (for me at least), but if they can really helo to recover the data, I would be ready to pay this amount. Could you please advice me, how exactly to contact Support? I tried from this page with the menu "SUPPORT", but I landed at "GearHead Support for Home" which seems to be not the right place for my issue. Or at "NETGEAR ProSupport for Business" but I'm a private person and my NAS is over the warranty time (purchased in 2014). (I own a Stora too, which is even older, and runs perfectly.)

I would appreciate a link...

 

Regards,

fgeza1 (an old user of Netgear NAS products)

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Sep 03, 2018

Hi fgeza1

 

I did inquired about your case and it seems that they will escalate it to higher tier for remote access. Registration issues will be reported and you will be updated again on this issue.

 

I sent you a PM regarding your product registration.

 

Hope we were able to help!

 

 

Regards

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