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MikeS234's avatar
MikeS234
Aspirant
Nov 05, 2017
Solved

RN10400-100NAS reset button doesn't work at Boot Menu Normal selection

I have a RN10400-100NAS (serial number 3EP134EN011C2) that had would not turn off and would only allow the Boot Menu to cycle thru a list of choices.  So, after reading the instructions, decided that...
Booting
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Performance
  • StephenB's avatar
    StephenB
    Nov 14, 2017
    MikeS234 wrote:

     

    Now, what went wrong with the unit that four quick power outages caused it to lock up? 

     

    Possibly lost disk writes caused the array to lose sync.  I always recommend using a UPS with your NAS.

DaneA's avatar
DaneA
NETGEAR Employee Retired
Nov 08, 2017

Hi MikeS234,

 

Welcome to the community! :) 

 

Kindly try to pullout the power plug then wait for few minutes and power on the RN104.  Check if you will be able to access your data as well as if it will allow you to turn off the NAS properly.

 

Do you have a backup of the data stored in the NAS?  What is the current firmware version of your RN104?

 

 

Regards,

 

DaneA

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