RN10400-100NAS reset button doesn't work at Boot Menu Normal selection

Thank you for responding DaneA.

I was beginning to wonder if there was anyone out there.  I was thinking Netgear would have had their regurlar support team looking at logs that didn't have a response after X number of days.

I did unplug for several minutes the RN104 when the power button was unresponsive.  When I plugged the unit back in, the power button would be flashing and the led displayed Boot Menu.

I then did an internet search and found there wasn't much information out there. Read up on the Boot Menu options and called it a night.

 I then unplugged the unit for a couple of days as I weighed my option.  I did plug the unit back in with the wild hope that it would function normally.  When the unit didn't, I then tried the reset button at Boot Menu "Normal" with a prayer that all my backups wouldn't be wiped in an instance.  It was as if the reset button didn't exsist.  The unit just sat there blinking and the led showing Boot Menu "Normal".

I have since purchased a RN204 and installed the hard drives into that unit.  The data was there and the unit requested an update which I completed.  I have my data back and working.

The original RN104 now states no hard drives detected.  I am most likely going to get two internal 4 TB hard drives and power the unit up again.  I don't recall having to use the reset button when I orginally purchased the unit.  I am curious if the unit functions normally once I have the new hard drives in it.  If it does, then I know that the unit had a defect when it was shipped to me; at that point I will be very disappointed in Netgear.

Any other thoughts?