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RN10400-100NAS reset button doesn't work at Boot Menu Normal selection
I have a RN10400-100NAS (serial number 3EP134EN011C2) that had would not turn off and would only allow the Boot Menu to cycle thru a list of choices. So, after reading the instructions, decided that...
I have followed the instructions to get to the boot menu. Using a paper clip to press and hold in the reset button, I press the power button and the RN104 then displayed the "Boot Menu". Using the Backup button, the unit did cycle through choices and I selected the volume option. Pressing the reset button again caused the unit to complete the task. The RN104 now appears to be functioning normally.
So, StephenB ... you were right. My thanks to you and to Dane for fielding the question.
Now, what went wrong with the unit that four quick power outages caused it to lock up?
MikeS234 wrote:
Now, what went wrong with the unit that four quick power outages caused it to lock up?
Possibly lost disk writes caused the array to lose sync. I always recommend using a UPS with your NAS.
Good morning StephenB and DaneA,
So, lets wrap this up.
I will be adding a UPS to both of my NAS units. Thank you for your recommendation!
If I have this problem again in the future:
1) Power down the unit
2) Pull the hard drives (making sure they are labeled and can be replaced in the same order).
3) Insert an unformated drive into the unit.
4) Power the unit up and let it complete the factory defauft activities.
5) Power the unit down normally.
6) Insert the original drives in the correct order.
7) Power the unit up normally and it should function as designed.
What are your thoughts StephenB?
MikeS234 wrote:
6) Insert the original drives in the correct order.
This step undoes any benefit you might have gotten from the reset - the NAS software is installed onto the hard drives by the factory install process.
Your thinking that the RN104, once responsive with having the unformated drive installed and formated; would revert back to being unresponsive when the original four drives are reinstalled, good assumption.
Why would the new RN214 have been able to receive the four used hard drives and function just like the RN104 had prior to the power outages?
Either the RN214 could work past the write sync issue that the RN104 couldn't or I just got lucky.
Is that what you are saying?
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