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MikeS234's avatar
MikeS234
Aspirant
Nov 05, 2017
Solved

RN10400-100NAS reset button doesn't work at Boot Menu Normal selection

I have a RN10400-100NAS (serial number 3EP134EN011C2) that had would not turn off and would only allow the Boot Menu to cycle thru a list of choices.  So, after reading the instructions, decided that...
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  • StephenB's avatar
    StephenB
    Nov 15, 2017
    MikeS234 wrote:

     

    Now, what went wrong with the unit that four quick power outages caused it to lock up? 

     

    Possibly lost disk writes caused the array to lose sync.  I always recommend using a UPS with your NAS.

MikeS234's avatar
MikeS234
Aspirant
Nov 19, 2017

Good morning StephenB and DaneA,

 

So, lets wrap this up.

 

I will be adding a UPS to both of my NAS units.  Thank you for your recommendation!

 

 If I have this problem again in the future:

 

1) Power down the unit

2) Pull the hard drives (making sure they are labeled and can be replaced in the same order).

3) Insert an unformated drive into the unit.

4) Power the unit up and let it complete the factory defauft activities.

5) Power the unit down normally.

6) Insert the original drives in the correct order.

7) Power the unit up normally and it should function as designed.

 

What are your thoughts StephenB?

StephenB's avatar
StephenB
Guru
Nov 19, 2017
MikeS234 wrote:

 

6) Insert the original drives in the correct order.

 

This step undoes any benefit you might have gotten from the reset - the NAS software is installed onto the hard drives by the factory install process.

 

 

 

 

  • MikeS234's avatar
    MikeS234
    Aspirant
    Nov 20, 2017

    Your thinking that the RN104, once responsive with having the unformated drive installed and formated; would revert back to being unresponsive when the original four drives are reinstalled, good assumption.

     

    Why would the new RN214 have been able to receive the four used hard drives and function just like the RN104 had prior to the power outages?

     

    Either the RN214 could work past the write sync issue that the RN104 couldn't or I just got lucky.

     

    Is that what you are saying?

  • StephenB's avatar
    StephenB
    Guru
    Nov 20, 2017
    MikeS234 wrote:

     

     

    Either the RN214 could work past the write sync issue that the RN104 couldn't or I just got lucky.h

     

    It's possible that the RN214 did an OS reinstall when you migrated the drives.  Or possibly the issue was memory-related (the RN214 has 2 GB of RAM, the RN104 has 512 KB).  Or maybe you got lucky of course :smileysurprised:

     

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