Forum Discussion

Aspirant

Mar 08, 2020

RN10400 Power supply failure - flashing green light

Hi, My power supply has failed - the green light flashes about once per second and the NAS powers up for that split second and then goes off again. I suspect it's the power supply. It has a speci...

Marc_V

NETGEAR Employee Retired

Mar 08, 2020

Andrew_Oz

Welcome to the Community!

If it's the adapter you need you can purchase a 4-PIN DIN AC Adapter (12V, 7A External 90W; input 100-240V AC, 50-60Hz) on Amazon or other online stores.

If it's the Internal Power Supply on the RN104 spare parts are not available from NETGEAR, the best thing to do would be to purchase a refurbished RN104 online or upgrade to a newer NAS if possible. If your RN104 was purchased under 3 years RMA can be provided to you. You just need to register it at my.netgear.com and create a case.

You will also have to provide the Proof of Purchase upon requesting for RMA.

HTH

Regards

Andrew_Oz

Aspirant

Mar 08, 2020

Hi Marc,

Thanks for your reply. The green light on the adapter flashes so I'm assuming it's that which has expired. If so, is this what you mean as far as a replacement goes?

https://www.amazon.com.au/StarTech-com-SVA12DN4NEUA-StarTech/dp/B01MCWYPIY/ref=sr_1_2?keywords=4-PIN+AC+Adapter&qid=1583667320&sr=8-2

Thanks

Marc_V
NETGEAR Employee Retired
Mar 08, 2020
Andrew_Oz

Yes that would do, if you want to have the original, contacting Support might help. They usually allow purchase of Power Adapters provided your ReadyNAS was purchased from an Authorized reseller.

HTH

Regards
- Andrew_Oz
  Aspirant
  Mar 09, 2020
  Hi again,
  
  I'd rather have an authentic power adapter but I can't see how to contact support without having to pay them just to contact them. Do you know if there is there a general number or email address I can use?
  
  Many thanks
  
  Andrew
  - Marc_V
    NETGEAR Employee Retired
    Mar 09, 2020
    Andrew_Oz
    
    Is your device registered to MyNETGEAR Portal? If so, can you PM me your Serial number so I can help you check the availability of the Power Adapter.
    
    HTH
    
    Regards
StephenB
Guru - Experienced User
Mar 08, 2020
Andrew_Oz wrote:

If so, is this what you mean as far as a replacement goes?

https://www.amazon.com.au/StarTech-com-SVA12DN4NEUA-StarTech/dp/B01MCWYPIY/ref=sr_1_2?keywords=4-PIN+AC+Adapter&qid=1583667320&sr=8-2

Close, though Marc_V said 7A not 6.5A. Might still be enough - it depends in part on the disks you've chosen.
- Sandshark
  Sensei
  Mar 09, 2020
  Not all 12V supplies with 4-pin DIN use the same pin-out. Since Startech fails to divulge which they use, I would not trust that it works without first contacting them or having somebody here verify it works, especially at that rather outrageous price. It has been posted in ths forum that the two positive pins are on either side of the connector key, though I have no means to verify.