Forum Discussion

Aspirant

Aug 16, 2016

RN10400 _ unable to reset password - password i use which is right just doesnt work

Betriebssystem : Mac OSX 10.8.5 Wurde auf demselben Betriebssystem installiert - keinerlei upgrades gekauft im Frühahr - noch nie online Cloud genutzt Wollte es einrichten - kann aber nicht auf...

Using with Mac OSX

BrianL2

NETGEAR Employee Retired

Aug 17, 2016

Hi NQ_1,

Welcome to the community!

I suggest that your perform OS reinstall on your system. This procedure won't delete your data, it will reset the admin user password to the default (which is password) and the network settings to DHCP. I hope you can update the thread once you're done.

Kind regards,

BrianL
NETGEAR Community Team

NQ_1

Aspirant

Aug 17, 2016

Woohoo thanks for your fast answer!

but i think i found a reason why ready cloud doesnt, work when i try to start with this page:
https://readycloud.netgear.com/client/index.html#page=discoverdevices

i think its because of that:
To use Ready cloud i need to connect the Nas with my Router directly?

Cause i didnt...

Maybe if i would do this right i dont even need the admin passwort..?!

________________________________

please help me in general ...i don`t get it , there are soooo many thousands of pages with information and i just dont get it ..

1. how do i use the ready Cloud
2. ready cloud means i can connect with my Server ( which the Nas then is?) from everywhere ( as long as i have an internetconnection)?

3. is there a guide for dummies?

4. is there also a guide how to use timemaching properly and also in combination with the Nas?

5. is there any chance of personal support here in vienna? real people i can go to and they show me how to do it? or at least someone i can talk to on the phone...maybe in german language?THX a lot greez from sunny vienna :)

StephenB
Guru - Experienced User
Aug 17, 2016
NQ_1 wrote:

To use Ready cloud i need to connect the Nas with my Router directly?

Cause i didnt...

The "N" in Nas is for Network. To get the most out of it, it does need to be able to reach the internet.

You will need the admin password - the default is password

Can you let us know what you've done so far?
- NQ_1
  Aspirant
  Aug 17, 2016
  OK
  
  when i buyed my Nas
  I have installed RAIDar
  at the moment I use the NAS via ethernetcable to store my files
  
  some months ago i already logged in once to my admin page and i changed the password ( this one doesnt work anymore)
  
  now i want to use the ready cloud but i cant get access to the admin page ( which seems to be needed to get this whole readycloud thing working...)
  - StephenB
    Guru - Experienced User
    Aug 17, 2016
    NQ_1 wrote:
    
    OK
    
    when i buyed my Nas
    
    I have installed RAIDar
    
    at the moment I use the NAS via ethernetcable to store my files
    
    some months ago i already logged in once to my admin page and i changed the password ( this one doesnt work anymore)
    
    now i want to use the ready cloud but i cant get access to the admin page ( which seems to be needed to get this whole readycloud thing working...)
    
    Is the NAS connected to your router?
    
    If not, first do that.
    
    Then try the OS reinstall procedure found on page 24-25 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/RN_OS_6_Desktop_HW_UM_12Oct2015.pdf That will reset the network configuration to use DHCP, and will also reset the password to password
    
    After you get into the unit, change the admin password to something else. And if you can't remember it, then write it down and tape it to the inside of the disk tray door..