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Forum Discussion
kmelcher
Feb 11, 2019Aspirant
RN204 will not get IP address
I am having major problem getting my RN204 to connect to my network. Started about a month ago when the NAS would not find an IP address. Currently when I try to power off I get a do_exit+9ec error...
StephenB
Feb 11, 2019Guru - Experienced User
kmelcher wrote:
Currently when I try to power off I get a do_exit+9ec error. I can only eleminate this by unplugging the power.
This error is often related with the physical ethernet connection, not the IP configuration. I don't recommend making any changes to the IP configuration just yet.
There was a problem with ethernet stability in some of the older releases. If you aren't running 6.9.5, then upgrade to that first. Then see if the error continues.
If 6.9.5 still fails, I would check the warranty status (and if covered) I'd request an RMA. If the system isn't covered by warranty, you should try "cool" mode as a workaround - the physical ethernet problem is related to the system board temperature, and "cool" mode might at least reduce the odds.
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