RN2100, 2120 & 3220 all going offline under heavy I/O

mdgm wrote:
Have you opened a support case? If so, do you have a case number? If not, I would open one for the 3220.

I opened one last November/December for the first unit (a 2100) I had problems with. It wasn't a very satisfactory experience -- the technician didn't have much to go on since the logging on these devices seems pretty sparse. He did replace the unit as a warranty as the only thing we could agree on was that a total stoppage of all network I/O wasn't normal, especially since the unit in question had been working normally for years (it had about 4 months left on the warranty).

What I'd really like is a way to collect more advanced logging from any of these units that might show kernel log errors from the network or disk subsystem, especially off-host if possible.