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Forum Discussion
techiesjc
Jun 10, 2017Aspirant
[RN2120v2] No web management access after channel 4 failure
My RN2120v2 is running ReadyNAS OS 6.7.4 and I have 4 Samsung 1TB SSD 850 EVOs installed. I pulled the disks after a powerdown and clear them (low level format). Now it does not matter which SSD I pl...
- Jun 17, 2017
It turns out that I had to do the following to get this system out from Tech Support Mode and get the Web Management interface (frontview) to come back up.
1) USB Recovery Mode - boot and let the OS image reload from USB
2) Boot Menu - OS Reinstall to refresh the OS on the Disk.
3) Boot Menu to Normal mode - wait till the NAS is up and pull the ethernet cable to restart the LAN interface
4) Web Interface was finally available - all was good!
Not sre why the sequence - but this worked and I found a few others that posted similar results!
Thanks for all your help!
mdgm-ntgr
Jun 13, 2017NETGEAR Employee Retired
Powering off the system (e.g. by unplugging the power) and turning it on again would return it to normal mode. Alternatively support can issue the reboot command to reboot a system.
Tech support mode is a low-level diagnostic mode used by support to troubleshoot problems that cannot be dealt with (or are best not dealt with) whilst the system is running normally. The RAID has to be started manually and the root volume and data volume(s) mounted manually.
In normal mode you may still be able to download the logs using RAIDar if the web admin interface doesn't come up.
techiesjc
Jun 17, 2017Aspirant
It turns out that I had to do the following to get this system out from Tech Support Mode and get the Web Management interface (frontview) to come back up.
1) USB Recovery Mode - boot and let the OS image reload from USB
2) Boot Menu - OS Reinstall to refresh the OS on the Disk.
3) Boot Menu to Normal mode - wait till the NAS is up and pull the ethernet cable to restart the LAN interface
4) Web Interface was finally available - all was good!
Not sre why the sequence - but this worked and I found a few others that posted similar results!
Thanks for all your help!
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