Forum Discussion

Aspirant

Nov 11, 2019

RN214 arm latest radiator version iTunes streaming support for Apple Music App Macos Catalina

NETGEAR 214 4Bay NAS - iTunes Share issue Current version of Raidiator 6.10.2 from the cli - forked-daapd/6.10.2,now 24.2-0.netgear1 armel [installed] (iTunes Shares use the forked-daapd ...

Marc_V

NETGEAR Employee Retired

Nov 12, 2019

Linux_lad

Welcome to the Community!

Thank you for reporting this, we have notified Support. This might need to be tackled as a bug and notify engineering about the possible issue. I would suggest opening a case with NETGEAR Support so it will be escalated to them and be fixed.

You can go to my.netgear.com and create a case. It would be best also to provide your information regarding your findings so we can get them to forward it right away.

Please let us know if you are having issues creating a case or registering your product so we can assist.

Many thanks!

Regards

Linux_lad
Aspirant
Nov 13, 2019
Hi Marc
Thankyou for the reply. I may well be in the wrong location but when I try to contact support via mynetgear the only option is to pay for support, as my box is 1 day out of warrentie. Am I missing something, ? is their another way to contact support ?

Cheers Tim
- Marc_V
  NETGEAR Employee Retired
  Nov 13, 2019
  Linux_lad
  
  If your device is already out of warranty, it will require to have a contract purchased.
  
  Can you send me logs and also screenshots of the issue you have encountered so we can try to report it.
  
  I also sent you a PM.
  
  Regards
  - StephenB
    Guru - Experienced User
    Nov 13, 2019
    Marc_V wrote:
    
    If your device is already out of warranty, it will require to have a contract purchased.
    
    Which of course is a very expensive way for a user to submit what amounts to an enhancement request. It'd cost Linux_lad $75 USD or more - even if he opts for per-incident support.