Hi so i just upgraded from orbi 960 to the new 970. Everything works but for some reason the streming apps like netflix, disney are not loading on my phone or on my hardwire tv's. youtube works fine and fast. any idea? i have just one satellite and it is hard wired.

IPv6 effects wireless and hard wired connections, so if it is enabled and causing issues, then disabling it will allow you to test if it is causing an issue, steps below:Launch a web browser from a device that is connected to your router's network.Enter www.routerlogin.net.A login window displays.Enter your user name and password.The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.The BASIC Home page displays.Select ADVANCED > Advanced Setup > IPv6.From the Internet Connection Type drop-down, make sure Disabled is select, if not select Disabled.Click or tap Apply, and then power cycle the system.

Streaming services not working | NETGEAR Communities

21 Replies

FURRYe38
Guru - Experienced User
Aug 14, 2025
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
- AbbasRaza
  Guide
  Aug 14, 2025
  What Firmware version is currently loaded? Both router and one satalite are on firmware V9.13.1.2
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Verizon FIOS 1GB up/dn.
  Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. LAN CABLE from verizon modem/ONT (CAT 7 SFTP). Router to Satalite are on wired Backhaul using same brand CAT 7 SFTP cable. Both are on connected on 10GB ports.
  
  Be sure to disable any MAC Address randomizers on phones and pads while at home: Will give this a try. But shouldnt at least the hardwired devices (TV's) stream netflix, disney, prime video correctly. only youtube works flawlessly which is strange.
  - FURRYe38
    Guru - Experienced User
    Aug 14, 2025
    What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.
    
    Also try using some custom DNS on the RBR intead of ISP DNS, Cloudfare or Quad9

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Streaming services not working