Forum Discussion

Aspirant

Apr 17, 2021

RN214 cannot access admin page or shares

I've used my NAS since January 2016 without trouble. I powered it down for 3 weeks before today while away on a trip. I returned, powered it up, and now I cannot access the admin page, nor do shares ...

JohnCM_S

NETGEAR Employee Retired

Apr 17, 2021

Hi teddis,

Is the NAS detected by RAIDar? If yes, what is the status of it?

Do you also see anything on the front display of the NAS?

Regards,

teddis

Aspirant

Apr 17, 2021

Raidar reports healthy status. When I click Locate button, LED lights do not flash. When I click Download Logs or Diagnostics buttons, I enter password "password" or "admin" but dialog popups up showing "Not a valid User Name or Password".

Front of the display shows:

NAS: 13% Free

ReadyNAS 192.168.0.6

StephenB
Guru - Experienced User
Apr 18, 2021
teddis wrote:

When I click Download Logs or Diagnostics buttons, I enter password "password" or "admin" but dialog popups up showing "Not a valid User Name or Password".

Did you try entering the old admin password for your NAS (the one that applied before you did the OS reinstall)?

FWIW, the default admin password for your NAS is password.
- teddis
  Aspirant
  Apr 18, 2021
  I did try but also failed. The OS Reinstall is supposed to reset to "password" but failed also. I've never had this happen before wher the admin page wouldn't show up. It's like the web server isn't running, but shares aren't either. :-(
  - mdgm
    Virtuoso
    Apr 18, 2021
    The good news from what you've described is the data volume is probably fine (the fact it's showing as 13% free would suggest that it has been mounted fine) and the problem is on the 4GB root volume.
    
    Unless you are comfortable to go in via tech support mode (a boot menu option) and troubleshoot it yourself then support would be the way forward.
    
    There could be a full 4GB root volume and/or some corrupt configuration files. If that proves to be all it is then hopefully it would be relatively straightforward to fix (but impossible to tell without looking at it).