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Forum Discussion
RN3138 Recall New Unit
OK so today I guess my "new" replacement for the RN3138 has been delivered to my house. Couple questions that I have that I have not seen answers to just yet: What model is it that I'm going to ...
1. It would be another RN3138
2. Why was your unit replaced?
3. The RN3138 still uses the same memory. Note we don’t support 3rd party memory upgrades.
4. Power down both systems, move the disks across and keep the disk order the same. If the firmware on the flash doesn’t match that on the disks it should automatically address this.
If you like you can:
1. Put a scratch disk (must not be from your array) in the replacement unit
2. Make sure the firmware is the same/newer on the replacement unit as what you were running on the old unit. If it’s not, update the firmware and verify that it comes up fine after a reboot.
3. Power down, remove the scratch disk and move your disks across
You may have no “way” to backup your data currently but if your data is important to you you really should do backups. No important data should be stored on just the one device.
Apologies if this is in the wrong place. This is in regards to the same recall i believe that is in this thread.
https://kb.netgear.com/000037344/Service-Note-for-RN3130-RN3138-WC7500-and-WC7600v2
I currently have a new WB7530-100NAS on order which is yet to arrive so I can't look at the serial number to know if it is affected yet. I also can not send an email to the one provided in the kb as I'm not an approved sender, so i am looking for the specifics of what happens if I do receive a new WB7530-100NAS that is impacted by the recall.
Would I get a brand new WB7530-100NAS to replace my new in box one? Would I potentially get a refurb or some other option I'm not thinking of? Any guidence would be appreciated.
Thanks,
Hi 2B-or_not-2B
The serial number would tell if it's affected but hopefully, the unit shipped out to you is not part of the batch.
It would be best if you can post on the correct board so you can be assisted by community members.
Regards
Thanks Mark and I will move my post over to the other board, but are you able to answer my question about if it is impacted what i would get since it would be a new in box item that I would have to RMA to netgear?
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