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Forum Discussion

DutchMark's avatar
DutchMark
Aspirant
Aug 22, 2021

RN314 is dead: how to rescue the discs

Dear all,   My Readynas 314 with 4x 8TB disk died on me. First thing I tried was to re-start, hoever it switch off automatically 3 seconds after power up. I also can't come into the bios....it al...
DaneA's avatar
DaneA
NETGEAR Employee Retired
Aug 22, 2021

DutchMark,

 

Just to verify.  Kindly remove all hard drives from your RN314 then try to turn it on without drives.  Did your RN314 boot up without any drives?  If ever it did not boot up, the RN314 chassis needs to be replaced.  

The RN314 has a 5-year hardware warranty.  I suggest you to open a support ticket with NETGEAR Support here at anytime.  A NETGEAR Support Expert will conduct a hardware check on your RN314.  If its proven that your RN314 chassis is faulty, an online replacement will be processed for as long as the hardware warranty is still valid.   

 

 

Regards,

 

DaneA
NETGEAR Community Team 

StephenB's avatar
StephenB
Guru - Experienced User
Aug 23, 2021
DaneA wrote:

 

Just to verify.  Kindly remove all hard drives from your RN314 then try to turn it on without drives.  Did your RN314 boot up without any drives?  If ever it did not boot up, the RN314 chassis needs to be replaced.  

DutchMark:  A hint here - label the drives by slot as you remove them.

 

 

 

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