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RN316 how to contact Netgear support???
Hello,
after update FW from 6.9.5 to 6.10 my RN316 wont boot and stop at samba service. I saw it once on another unit. If i do OS reinstall teaming will be destroyed an unit boot again normally...
Some other info.
RN316 stops at 86 percent of booting with nmb.service. raidar see unit as: System is starting up.
I have SSH access to the unit. can anyone help me with my unit in this state so i can do some backup?
I resolved booting with OS reinstall SSH command from Chirpa, so my data are accessible now.
I need to contact Netgear and do something with my unit's touchpad. (RMA perhaps) but with NO case number and no phone for EU.... Can anyone from Netgear help me please?
Thank you.
Hi Kardano, there are some phone numbers to contact Netgear in Germany behind this link. Fortunately, I did not have to try this so far.
https://www.netgear.de/home/contact-us/
For other European countries you might want to try modifying the link accordingly.
Godd luck and kind regards
NO HELP OR CONTACT from anyone from Netgear....but i get this e-mail:
Hello ${recipient.login},
A reply to a topic you are following has been accepted as a solution!
Topic: ${thread.topicMessage.subject} Author: ${thread.topicMessage.author.login} (${thread.topicMessage.author.ranking.name}) Date: 2019-04-18 09:44 AM Some other info.
RN316 stops at 86 percent of booting with nmb.service. raidar see unit as: System is starting up.
I have SSH access to the unit. can anyone help me with my unit in this state so i can do some backup?
Kardano wrote:
NO HELP OR CONTACT from anyone from Netgear....but i get this e-mail:
Have you tried calling them? Another option is to directly request an RMA from my.netgear.com ("replace my defective product" on https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx)
You can also try sending an email to customer.service@netgear.com.
Also, have you checked the warranty status on your RN316? Might be good to confirm that it is still covered before you reach out again to support.
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