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Forum Discussion

Kardano's avatar
Kardano
Luminary
Apr 18, 2019
Solved

RN316 how to contact Netgear support???

Hello,   after update FW from 6.9.5 to 6.10 my RN316 wont boot and stop at samba service. I saw it once on another unit. If i do OS reinstall teaming will be destroyed an unit boot again normally...
  • JohnCM_S's avatar
    JohnCM_S
    Apr 25, 2019

    Hi Kardano,

     

    I endorsed this to support. Hopefully, they will be able to contact you.

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Apr 25, 2019

Kardano

 

Let me check if I can help you with this.

 

You can PM me the serial number of the NAS and also the email address that you are using for your MyNETGEAR account.

 

Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Apr 25, 2019

Hi Kardano,

 

I endorsed this to support. Hopefully, they will be able to contact you.

 

Regards,

  • Kardano's avatar
    Kardano
    Luminary
    Apr 26, 2019

    Thank you very much.

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