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Eliminateur's avatar
Eliminateur
Aspirant
Oct 29, 2013

RN316 "slow" SMB file access

Hello,
i have the following setup:
RN316 unit with 5 WD RED 3TB Drives, setup in normal X-RAID mode.
All nonessential services AND protocols are disabled (no AV, only protocol set is SMB), no security, no backup, no apps.
Network is configured with both GbE links in adaptive load balancing connected to a single HP gigabit Desktop switch.
Computers(2) are Windows 7x64 big-spec machines with GbE LAN

The NAS is used to store large images (huge photoshop archive with 100MB+ images, massive JPGs), they're mainly accessed from a single computer.

Problem is that working with the files is sluggish with customer complaining about the lack of "agility" compared to a single internal drive, images take much longer to open and save (thus "hanging" th program) and it's slow enough that customer is copying files locally and then saving them back up(which is an aberration), this happens with small and large files(small files are the most sluggish).
Back when first installed when we started copying files to the NAS the performance tanked on small files (they have hundreds of thousands of files in hundred of directories) to a point ~ 10MB/s, when copying large files performance was good but nowehre near of what it should be(flooring the gigabit link, a single RED drive is more than enough to floor it, 5 of them should give a 10Gbit link a run for it's money).
Then after that on operation i didn't saw fll net BW usage, maybe 60% peaks...

what's going on, ideas?, it's a single computer accesing single files at the time, why is it crawlinbg on SMB?, does RN implements SMB 2.0?.
Do i need to disable teaming?
i haven't tried jumbo frames as it would entail putting a dedicated LAN, adding another NIC to each computer(as the broadband router is not compatible with jumbo frames).
any other ideas?, maybe on the client side?

4 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Perhaps contact support.

    So you have more than one client machine connecting, just one at a time?
  • only one station, the whole idea for the NAS was to move all his files outside the PC to have more reliability(as the PC had non-raid drives and he was using a mixture of large external USB3.0 drives as backups -all manual- plus moving/copying files between internal HDDs, a complete mess) and having the same or more speed(due to the RAID).
    There's another station but it's turned off most of the time.

    i'll have to contact support then, right now i'm trying some TCP tuning options (forgot to mention PC is Win 7 SP1 fully updated, with a Phenom II X6 CPU, not the latest but hardly a bottleneck)
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    What's the performance like using iSCSI?

    Use iSCSI with one client PC.

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